Security Support Engineer III

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. F5, Inc. seeks Security Support Engineer III in

Seattle, WA:

Job Duties:

Assist customers with a wide array of issues, from simple to complex. Analyze customer issues and coordinate with engineering teams for providing solutions. Engage with customers via phone, email, chat & ticketing systems. Communicate complex networking and security concepts to customers at different levels of experience and responsibility. Work hand in hand with Product Development and Product Management teams to provide a "voice of the customer". Build and maintain a wide variety of processes, procedures, and documentation. Provide first response for customer issues ranging from security to DevOps and other engineering issues. Telecommuting is an option. Some travel to F5 offices may be required.

Minimum Requirements:

Bachelor's degree, or foreign equivalent, in Computer Science, Information Technology, or Engineering (any field), or closely related quantitative discipline, and three (3) months of experience in job offered or in any occupation in a related field.

Special Skill Requirements:

(1) RHEL; (2) Shell Programming; (3) Virtual Memory Management; (4) CPU virtualization; (5) DDOS attack; (6) Cross Site Scripting; (7) Web services security; (8) TCP/IP; (9) DNS; (10) HTTP(Web App Security); (11) Security Fundamentals; (12) Firewall; (13) TLS; (14) Certificate Transparency Framework. Any suitable combination of education, training and experience is acceptable. Telecommuting is an option. Some travel to F5 offices may be required.

Salary:

$121,600 - $182,400 per annum.

Benefits:

F5 offers competitive pay, 401k, and other benefits: https://www.f5.com/company/careers/benefits. Submit a resume with references using the apply button on this posting or by email at: PeopleOps@f5.com at Req.# 21-14398. #LI-DNI #LI-DNI You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Hybrid:

Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter.

Remote:

Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you—the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.