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Senior Application Support Engineer (L2/L3) - Telecom Domain
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Job Description
Senior Application Support Engineer (L2/L3)
•Telecom Domain#26-02499
India
Hybrid Job Description
Title:
Senior Application Support Engineer (L2/L3)
•Telecom Domain
Relevant Experience:
7-10 YSohamrsSohamKaren
Shift:
3 Rotational shifts
Comments:
8 years
•8,375/Day
10 years
•10,600/Day
Location:
PAN India (Hybrid)
Vendor Rate:
8375.00
•10600.00 /Day
Job Description
Investigate API failures, data-feed disruptions and workflow errors across in-scope applications.
Lead service restoration and remediation planning.
Coordinate infrastructure, engineering and vendor support teams.
Perform cross-system data reconciliation and consistency validation.
Guide L1 teams on playbooks, diagnostics and escalation quality.
Document major activities, known errors, recovery procedures and corrective actions.
Support changes and validate application health after implementation.
Follow incident, problem, change and escalation processes, including accurate ticket updates and shift handoffs.
Work within approved runbooks, playbooks, MOPs and service-level commitments.
Maintain clear operational documentation and collaborate with cross-functional engineering, field and vendor teams.
Mandatory Skills
Application support and service assurance
API, integration and data-feed troubleshooting
Linux
Logs
SQL and monitoring
Incident/problem/change management
Cross-team technical coordination
Desired Skills
AppAlication support and service assurance
API, integration and data-feed troubleshooting
Linux
Logs
SQL and monitoring
Incident/problem/change management
Cross-team technical coordination