Senior IT Service Desk Administrator (May 2026)

Senior IT Service Desk Administrator (May 2026) School Employees Retirement System of Ohio Columbus, OH Job Details Full-time $56,625 - $82,107 a year 1 hour ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Work from home Parental leave Employee assistance program Vision insurance Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Live chat Technical user customer support High school diploma or GED Attention to detail Data interpretation Organizational skills Full Job Description The School Employees Retirement System of Ohio (SERS) is seeking a Sr. IT Service Desk Administrator. The candidate's level of experience will determine pay and title.

Location:

Columbus, Ohio (This position is hybrid and has work from home flexibility. Mandatory three days on-site.)

Salary Range :

$56,625-$82,107 Position summary: The Senior IT Service Desk Administrator provides excellent customer service and advanced technical support to employees across the organization via phone, email, chat, and in-person. This role is responsible for resolving complex technical issues, managing service tickets, monitoring the IT Services inbox, and ensuring high-quality support within established Service Level Agreements (SLAs). The position also works in alignment with Communications to help support audio/visual needs for meetings, events, and executive level sessions. Summary of Responsibilities include but not limited to: Handle member and retiree inquiries by phone or chat, providing clear and accurate benefit information. Use internal systems to access and update information needed to answer inquiries. Assess member questions, offer solutions, and refer complex cases to the appropriate team member, if needed. Fulfill requests for brochures, forms, and other documents quickly and accurately. Document all member interactions thoroughly in the tracking system. Stay current on benefits, legislative updates, and health care information that may affect members. Respond to routine written inquiries received through the website, chat, or mail. Collaborate with team members to solve problems and support department goals. Meet established quality and service expectations consistently. Protect all personal and health-related data by following laws, policies, and security best practices.

Required Experience:

High school diploma, or G.E.D equivalent; Three to five years of related experience and/or training; with Ability to multi-task and work in a flexible work environment Excellent attention to detail skills Effective planning and organizing skills Self-starter and able to prioritize work appropriately. Ability to work effectively with others Proficiency in analyzing data, identifying trends, and using insights to inform decisions. Excellent written and verbal communication skills Equivalent combination of education, skills, and experience To view the full job description and to apply, please visit https://www.ohsers.org/about-sers/careers-at-sers/ SERS is a defined benefit public pension fund that provides retirement allowances, disability and survivor benefits, and access to health care coverage for the people who served our schools. Our members are school bus drivers, custodians, secretaries, cafeteria workers, teacher's aides, administrative and support staff, treasurers, business managers, and school board members - anyone who works for a school or school system in a nonteaching position. Our office is located in Columbus, Ohio. SERS is an Equal Employment Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. SERS is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability, and you wish to discuss potential accommodations to complete your application for employment, please send an email to or call (614) 340-2255. SERS does not accept unsolicited recruiter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with SERS.

Job Type:

Full-time Pay:

$56,625.00 - $82,107.00 per year

Benefits:

Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Ability to

Relocate:

Columbus, OH 43215: Relocate before starting work (Required)

Work Location:

Hybrid remote in Columbus, OH 43215