Senior IT Support Tech

Senior IT Support Tech Position Type:

Full time

State:

Virginia City:

Arlington Zip Code:

22203 Overview AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role Are you a problem-solver with a passion for technology and great customer service? AvalonBay is looking for a Senior IT Support Technician to join our Network Operations team. In this role, you'll provide essential technical support to our associates, resolve hardware and software issues, and ensure that IT incidents are tracked and handled effectively. If you're ready to take your IT support skills to the next level in a collaborative, fast-paced environment, we'd love to hear from you.

Key Responsibilities:

Front-Line IT Support & Escalation Respond to tech support requests via phone, email, instant messaging, or ticketing systems Troubleshoot and resolve software/hardware/network issues or escalate to Tier II support Deliver exceptional service while aligning with AvalonBay's strategic goals and core values Ticket Management Own and track support incidents from start to resolution Prioritize and respond within defined SLAs Collaborate with and mentor Level 1 support staff User Assistance Use remote tools to assist users and provide on-site support as needed Diagnose and troubleshoot across Windows platforms and networking environments Documentation & Growth Create and update technical documentation and support guides Develop skills through ongoing learning to support evolving IT needs Team Collaboration Work closely with IT peers and cross-functional departments Follow all AVB Tech Help policies and procedures

What You'll Need:

Education:

High School Diploma or GED (required) Bachelor's in Information Services (preferred) Equivalent IT certifications/training considered

Experience:

3 plus years in an IT support role Advanced technical and networking skills

Technical Skills:

Proficient in Windows OS and Microsoft Office Solid understanding of networking protocols and remote desktop tools Skilled in troubleshooting hardware, software, and network issues

Soft Skills & Other Requirements:

Strong communication and documentation abilities Excellent multitasking and time management skills

Certifications:

Required:

CompTIA A+, CompTIA Network+

Preferred:

ITIL Foundation, HDI Support Center Analyst How AvalonBay Supports You We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/) Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work. We are always on the lookout for new talent! Introduce yourself to our recruiters and we will reach out if there is a position that seems like a good match. It's all here. Founded in 1993, AvalonBay has a distinct track record of serving people and growing communities in some of the best U.S. markets. If you thrive on responsibility, are passionate about setting a new standard for customers and possess strong leadership skills, you have what it takes to build a strong future here. In return, we offer compensation and benefits that are among the best in the business.