The Role Resolve complex customer technical issues across Linux, networking, security, Kubernetes, cloud, storage, and ML environments. Diagnose problems, automate workflows with Python and Bash, support model deployment and inference pipelines, communicate resolutions, escalate unresolved issues, and maintain troubleshooting documentation. The role requires rotational shifts or on-call availability and remote work in the USA. Summary Generated by

Built In About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R D. The role We are looking for a Support Engineer L2 t o resolve complex technical issues escalated by Nebius clients. This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity. You're welcome to work remotely from the USA. Please note that this is a shift work.

Your responsibilities will include:

Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments. Analyze and resolve storage-related issues using a strong understanding of data storage concepts. Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines. Develop Python and Bash automation scripts to streamline processes and optimize workflows. Provide timely updates and clear customer explanations regarding issue status and resolutions. Escalate unresolved problems promptly to ensure minimal service disruption. Maintain and improve technical documentation to support troubleshooting and issue prevention.

We expect you to have:

Linux administration

• advanced Networking
• intermediate Kubernetes
• intermediate Cloud solutions (AWS, Azure, GCP)
• intermediate Python/Bash scripting
• intermediate ML training, inference and pipelines
• intermediate Data storage concepts
• intermediate Troubleshooting and problem-solving
• advance

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.

Working Hours:

Availability for rotational shifts or on-call support as required. Key employee benefits in the

US:

Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting.

Parental leave:

20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.

Remote work reimbursement:

Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. #LI-SM2 Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $150,000 — $200,000

USD Benefits & Perks:

Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at

Nebius:

Fast moving

• Bold thinking
• Constant growth
• Meaningful impact
• Trust and real ownership
• Opportunity to shape the future of

AI Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know. Read Full Description Skills Required Advanced Linux administration experience Intermediate networking experience Intermediate Kubernetes experience Intermediate experience with AWS, Azure, or GCP cloud solutions Intermediate Python and Bash scripting experience Intermediate knowledge of ML training, inference, and pipelines Intermediate knowledge of data storage concepts Advanced troubleshooting and problem-solving skills Bachelor's degree in Computer Science, Information Technology, or a related field 5+ years of technical support experience At least 3 years of hands-on cloud environment experience Availability for rotational shifts or on-call support Authorization to work in the country of application Nebius Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nebius and has not been reviewed or approved by Nebius. About This Summary Fair & Transparent Compensation — Pay is considered competitive or good across many roles, with overall sentiment leaning positive. While experiences vary by team and location, compensation frequently stands out as a strength. Flexible Benefits — Work arrangements are described as remote-friendly with hybrid options and flexibility across time zones. Some roles reference home-office stipends that support distributed work. Healthcare Strength — Company materials and job postings describe comprehensive employer-paid medical, dental, and vision coverage for employees and families. Details may vary by country and entity. Learn more about Nebius's Compensation & Benefits → Nebius Insights What's It Like to Work at Nebius? Nebius Culture & Values Nebius Career Growth & Development What's the Work-Life Balance Like at Nebius? Nebius Leadership & Management Nebius Company Growth, Stability & Outlook View all jobs at Nebius View Nebius Profile Report Job