Senior Support Engineer - IBM Verify Governance

Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your role and responsibilities As a Technical Support Professional specializing in Identity and Access Management, you are an expert in People products and play a crucial role in helping clients successfully administer their product deployments. You collaborate with various teams to resolve complex issues and provide exceptional client experiences.

Your primary responsibilities will include:

Resolve Complex Technical Issues:

Collaborate on intricate technical problems to become a subject matter expert in security solutions and supporting technologies, leveraging your expertise to deliver timely and effective solutions.

Provide Technical Support:

Offer top-notch technical support to clients and/or IBM field support, utilizing superior communication, client management, and problem determination/problem source identification skills to ensure seamless issue resolution.

Improve Client Self-Sufficiency:

Contribute relevant and timely content to enhance client self-sufficiency, empowering them to effectively manage their Identity and Access Management product deployments.

• Interact with

Cross-Functional Teams:

Work closely with Development, Sales, Product Management, Services, and QA to verify product defects and enhancements, advocating for ongoing product improvements that meet client needs.

Prioritize and Diagnose Problems:

Utilize technical and negotiation skills to collaborate with other support operations/organizations, prioritizing and diagnosing problems to achieve swift resolution. Required education None Preferred education Bachelor's Degree Required technical and professional expertise

• Deep Expertise in

Identity and Access Management:

Proven experience with Identity and Access Management product sets, specifically People products, with a strong understanding of security solutions and supporting technologies.

Advanced Technical Troubleshooting:

Experience in resolving complex technical issues, with the ability to analyze problems, identify root causes, and deliver effective solutions in a timely manner.

Technical Communication and Collaboration:

Experience working with cross-functional teams, including Development, Sales, Product Management, Services, and QA, to verify product defects and enhancements, and advocate for ongoing product improvements.

Security Solutions Subject Matter Expertise:

Experience in becoming a subject matter expert in security solutions and supporting technologies, with the ability to leverage expertise to deliver timely and effective solutions.

Product Life Cycle Management:

Experience in contributing to the growth and development of Identity and Access Management products throughout their life cycle, from deployment to ongoing improvement. Preferred technical and professional experience

Security Solutions Expertise:

Deep understanding of security solutions and supporting technologies, with the ability to leverage expertise to deliver timely and effective solutions. Experience in analyzing complex security issues, identifying root causes, and developing effective solutions.

Technical Leadership:

Experience in leading technical discussions and collaborating with cross-functional teams to verify product defects and enhancements, and advocate for ongoing product improvements.

Identity and Access Management Product Knowledge:

Experience with Identity and Access Management product sets, specifically People products, with a strong understanding of product life cycle management and the ability to contribute to the growth and development of products throughout their life cycle. IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long
• term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. Job Title Senior Support Engineer

• IBM Verify Governance Date posted 19-Jun-2026 Job

ID 121909

City / Township / Village Irvine State / Province California Country United States Work arrangement Hybrid Area of work Software Engineering Employment type Regular Contract type Regular Projected Minimum Salary per year 161,000.00 Projected Maximum Salary per year 299,000.00 Position type Professional Travel required Some travel may be required based on business demand Company (0147) International Business Machines Corporation Shift General (daytime) Is this role a commissionable/sales incentive based position? No