A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Service Desk Administrator Vanteo Alpharetta, GA Job Details Full-time 9 hours ago Qualifications Cloud identity and access management (IAM) Mobile device support Enterprise software AWS Cloud service support SaaS platforms SharePoint Customer support Identity & access management Full Job Description
JOB SUMMARY
The Service Desk Administrator is responsible for providing technical support, systems administration, and endpoint management for Vanteo and its affiliated business lines. This role serves as a key member of the Tech team, supporting users, devices, cloud services, and security initiatives while ensuring compliance with organizational technology standards and security policies. Responsibilities include endpoint deployment and support, hardware and software asset management, employee onboarding and offboarding, SaaS administration, system configuration, security support, and procurement of technology resources. The ideal candidate combines strong service desk expertise with hands-on experience in cloud platforms, identity management, and cybersecurity operations.
SUPERVISORY RESPONSIBILITY
This position has no direct reports.
DUTIES / RESPONSIBILITIES
End User Support Provide exceptional technical support and resolve user issues in a timely and professional manner. Monitor, troubleshoot, and respond to technology and security-related incidents and requests. Manage and prioritize service desk tickets, ensuring compliance with established response and escalation procedures. Communicate effectively with users regarding issue status, resolution timelines, and best practices. Endpoint & Asset Management Deploy, configure, maintain, and support company-managed endpoint devices. Administer device management platforms, including Microsoft Intune and related endpoint management tools. Maintain accurate inventories of hardware, software licenses, and IT assets. Support technology procurement activities, including hardware and software purchasing. Identity & Access Management Manage user accounts, permissions, and access across enterprise systems. Assign and maintain appropriate security groups, roles, and permissions. Support employee onboarding and offboarding processes to ensure secure access management. Cloud & SaaS Administration Administer cloud-based systems and SaaS applications. Support Single Sign-On (SSO), API integrations, system configurations, and access controls. Participate in security audits, application reviews, and compliance-related activities. Assist with administration of Microsoft 365, Azure, and other business-critical cloud services. Security & Operations Enforce technology standards, policies, and security controls. Investigate and support the resolution of cybersecurity-related incidents and alerts. Partner with internal teams and third-party providers to ensure reliable technology operations. Additional Responsibilities Support technical activities associated with mergers and acquisitions. Collaborate effectively with Managed Service Providers (MSPs) and other technology vendors. Contribute to continuous improvement initiatives across IT operations and service delivery. AWS Support
REQUIRED QUALIFICATIONS
6+ years of experience in a customer facing technology support role. 3+ years of M365/Google administration experience in an enterprise setting. 3+ years of cloud/SaaS administration experience, with working knowledge of SSO. 3+ years of AWS Administration experience.
EDUCATION AND EXPERIENCE
Bachelor's degree in computer science is preferred, but related degrees will be accepted. M365 SharePoint admin experience supporting company intranet sites is a plus. Experience with M365 Intune, Autopilot, and remote computer provisioning. Ability to manage competing priorities while crossing between various technical roles. Ability to manage 3rd party IT managed service providers. Ability to navigate security platforms to investigate cybersecurity-related issues.
PHYSICAL REQUIREMENTS
This is a hybrid position located in Greenville, SC. For the right candidate, we may consider fully remote. EEO Statement The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Please note that this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
