Job Title:

Service Desk Coordinator Location:

Virginia, VA Type:

Contract Work Model:

Hybrid

onsite and remote Responsibilities
Respond to inbound calls daily to provide technical support/troubleshooting
Provide support via web queues, outbound interactions, and emails
Leverage resources to resolve technical issues timely
Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
Escalate requests outside of your scope when necessary
Attend weekly staff/mentor meetings
Remain cognizant of adherence to help promote business unit success
Adhere to ETS practices, policies, and procedures
Perform other related duties as assigned or appropriate Requirements
Knowledge and understanding of the information technology field
Basic skill troubleshooting and resolving technical problems
Exposure to enterprise systems and IT terminology
Exposure to solving routine or standard administrative, operational, or system problems and issues
Effective verbal and written communication skills
Ability to leverage finesse/soft skills when interacting with end users
Basic organizational, planning, and time management skills
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Ability to work independently and in a team environment
Desired
3+ years of Tier 1 support and capabilities or similar
Desired
Call Center or front-line customer support experience
Desired
Knowledge of client operations, policies, and procedures
Desired
Knowledge of ITIL (Information Technology Infrastructure Library)
Desired
Previous customer service in a fast-paced environment
Desired
Familiar with ticketing software (ServiceNow) would be a plus System One, and its subsidiaries including Joulé and Mountain Ltd.

, are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M

#LI•

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