About GAINSCO Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020 GAINSCO, Inc. and its subsidiaries were acquired, making a significant milestone that strengthened GAINSCO's ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise. Join a team that is dedicated to supporting your professional growth and long-term success. Who We Are At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart. If you're seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us. As a Service Desk Technician II, you'll be the go-to resource for resolving complex desktop and mobile computing issues. You'll support end-users across the organization, manage escalated technical problems, and contribute to long-term IT solutions. This role is ideal for someone who thrives in a hands-on, customer-focused environment and enjoys working with a wide range of technologies. What does a

SERVICE DESK TECHNICIAN

do at GAINSCO? Troubleshoot and resolve complex desktop and mobile computing issues. Perform on-site and remote support, including hardware setup, software installation, and system configuration. Handle user access requests, equipment provisioning, and system changes. Support new employees onboarding by setting up hardware and access. Collaborate with the Service Desk team and senior IT staff to resolve escalated issues. Ensure smooth operation of systems by proactively identifying and addressing potential problems. Participate in IT projects and contribute to long-term infrastructure improvements. Help build and maintain internal knowledge bases and assist in training new team members. Provide support during peak periods and after-hours as needed, responding to urgent user issues. What is required?

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Relevant work experience in IT administration or tech support will be considered in lieu of a college degree.

Experience:

Minimum 3 years of hands-on IT support experience. Strong background in hardware troubleshooting and desktop/server operating systems (especially Microsoft). Experience with Active Directory, antivirus tools, and diagnostic utilities. Familiarity with AS400 is a plus. A+ Certification is a plus.

Other skills and abilities:

Strong knowledge of basic computer hardware and peripherals. Experience working in a team-oriented, collaborative environment. Exceptional written and oral communication skills with a focus on customer service. Ability to conduct research and present ideas in a user-friendly manner. Highly self-motivated with keen attention to detail. Exceptional troubleshooting, analytical, and problem-solving abilities. Ability to prioritize and execute tasks effectively in a high-pressure environment. Willingness to work after-hours and/or weekend calls on a rotating scheduled basis. What else do you need to know? In- Office Position Excellent benefits package: medical & dental, vision insurance, life insurance, short term and long-term disability insurance. 401K

+ Company Match. PTO

+ Paid Company determined Holidays.

•Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

•All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to

GAINSCO. GAINSCO

is an Equal Employment Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.