An IT Specialist or Engineer provides information technology support for a business or organization. Coordinates installation, maintenance and upgrades of computer software and hardware. Maintains computer networks, monitors network security and provides database management. Manages communication with system users and vendors.
SAIC Apply Now ServiceNow ITOM Specialist Remote in Remote Work, VA, US • Posted 20 hours ago • Updated 20 hours ago Full Time On-site USD $120,001.00 - 160,000.00 per year SAIC Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Counterintelligence Adobe AIR Information Systems DoD Adaptability IT Infrastructure Customer Support IT Outsourcing IT Asset Management Configuration Management Database Policies and Procedures Inventory Optimization Auditing Software Licensing Cost Reduction Data Management Reporting Computer Hardware Regulatory Compliance Data Analysis Decision-making Continuous Improvement Process Improvement Asset Management Operations Management Business Analysis Business Analytics Computer Science Security Clearance Scripting Customization IT Operations Management Agile Scrum Conflict Resolution Problem Solving Communication Software Asset Management Cisco Certifications GSEC Security+ Customer Engagement SSCP Mergers and Acquisitions ServiceNow Information Technology Systems Engineering FOCUS Counterintelligence Adobe AIR Information Systems DoD Adaptability IT Infrastructure Customer Support IT Outsourcing IT Asset Management Configuration Management Database Policies and Procedures Inventory Optimization Auditing Software Licensing Cost Reduction Data Management Reporting Computer Hardware Regulatory Compliance Data Analysis Decision-making Continuous Improvement Process Improvement Asset Management Operations Management Business Analysis Business Analytics Computer Science Security Clearance Scripting Customization IT Operations Management Agile Scrum Conflict Resolution Problem Solving Communication Software Asset Management Cisco Certifications GSEC Security+ Customer Engagement SSCP Mergers and Acquisitions ServiceNow Information Technology Systems Engineering FOCUS Show more
Summary Job ID:
2616108
Location:
Remote Work, VA, US Date Posted:
2026-08-26
Category:
Software Subcategory:
SW Engineer Schedule:
Full-Time Shift:
Day Job Travel:
Yes - 10% of the time
Minimum Clearance Required:
Secret Clearance Level Must Be Able to
Obtain:
None Potential for
Remote Work:
ORA_REMOTE Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a ServiceNow Software Engineer Senior to support a transformational infrastructure program for
DCSA. SAIC
is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). The ServiceNow ITO Discovery Administrator will be responsible for the configuration, maintenance, and ongoing operation of the ServiceNow ITOM suite with a primary focus on Software Asset Management (SAM) and Hardware Asset Management (HAM) Discovery. This role involves leveraging the ServiceNow platform to manage and optimize software licenses and hardware assets, ensuring compliance, and enhancing the efficiency of IT asset management processes. The ideal candidate will have hands-on experience with ServiceNow Discovery, CMDB, SAM, HAM, and a solid understanding of IT operations and asset management best practices.
Key Responsibilities:
Asset Management:
Develop and maintain ITOM processes, policies, and procedures in alignment with industry standards and best practices. Track and manage software licenses and hardware inventory, ensuring accurate data and compliance. Perform regular audits of software and hardware assets to identify discrepancies and potential compliance issues.
Discovery Process:
Analyze asset data to identify trends, risks, and opportunities for optimization. Generate and present reports on software compliance, asset utilization, and other key metrics to stakeholders. Work with cross-functional teams to gather requirements and deliver actionable insights based on asset data.
License Compliance and Optimization:
Conduct regular audits to ensure compliance with software licensing terms and conditions. Identify and remediate instances of under- or over-utilization of software licenses. Optimize software license usage to achieve cost savings and improved efficiency.
Data Management and Reporting:
Maintain accurate and up-to-date records of software assets within the SAM/HAM tool. Develop and generate reports on software/hardware compliance, usage, and other key metrics. Provide insights and recommendations based on data analysis to support decision-making processes.
Continuous Improvement:
Stay current with ServiceNow updates, new features, and industry trends in ITOM. Identify opportunities for process improvement and automation within the asset management lifecycle. Lead or participate in projects to enhance the efficiency and effectiveness of IT operations management. Qualifications It is required that the ServiceNow ITOM Operations Management Discovery Administrator have the following qualifications: BA/BS in Computer Science, Information Technology, or a related field. Nine (9) or more years of hands-on experience in ServiceNow development and administration. Secret Clearance. Extensive experience with ServiceNow platform capabilities and tools, including scripting, customization and configurations. Hands-on experience with ServiceNow ITOM, SAM and HAM modules. Experience with ServiceNow Discovery configuration and management. Experience with Agile/Scrum development methodologies. Excellent problem-solving skills and the ability to work independently as well as part of a team. Strong communication and interpersonal, with the ability to interact effectively with technical and non-technical stakeholders. ServiceNow Certified Implementation Specialist - Discovery, SAM or
HAM. IAT
Level II Certification in one of the following areas: CCNA Security, CSA+, GICSP, GSEC, Security+ CE, SSCP. Desired Qualifications MA/MS. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Application Developer (CAD) certification. Prior experience working with government of defense clients.
Target salary range:
$120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id:
10111346
Position Id:
2616108 Posted 20 hours ago Company Info About
SAIC SAIC
® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . Go to company profile Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs SAIC ServiceNow Software Developer Remote •
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