Specialist IT Onsite Support

Specialist IT Onsite Support VCI Construction, LLC - 3.3 Upland, CA Job Details $26 - $30 an hour 17 hours ago Benefits Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Gym membership Life insurance Pet insurance Qualifications Spanish Google Workspace Power BI Data visualization software proficiency Operating systems English Mid-level Driver's License Driving Instructor-led training (training delivery method) Mobile device management Systems & applications support Technical skills instruction Training & development Excel data analysis VPN Full Job Description Discover a more connected career We are accepting applications for a Specialist IT Onsite Support . In this role, you will be the digital backbone for our construction and field teams, ensuring that our remote workforce remains connected, secure, and proficient with our evolving technology. You will combine technical troubleshooting expertise with a passion for training, serving as the primary point of contact for virtual technical issues and system adoption. The right candidate is a self-starter who can solve complex problems with cost-effective solutions in a fast-paced environment. Connecting you to great benefits Weekly Paychecks Paid Time Off, Parental Leave, and Holidays Insurance (including medical, prescription drug, dental, vision, disability, life insurance) 401(k) w/ Company Match Stock Purchase Plan Education Reimbursement Legal Insurance Discounts on gym memberships, pet insurance, and much more! What you'll do Resolve IT issues via remote connection, including Operating Systems, VPN connectivity, and Microsoft/Google suites. Deliver hands-on virtual training to field teams to ensure successful adoption of new tools, databases, and workflows. Generate Atlas tickets to grant user access to file shares and specific programs based on duty requirements. Proactively keep remote workstations free of malware, adware, and ransomware; configure and troubleshoot mobile devices. Assist managers in creating development plans and maintain detailed records of employee technical training and system proficiency. Serve as the bridge between corporate IT initiatives and field-level implementation, translating complex processes into simple, actionable terms. Coordinate the ordering of IT equipment and monitor system data via Power BI and Excel to identify recurring technical hurdles. What you'll need Must be 18 years of age or older. Authorized to work in the United States. Candidates must pass a pre-employment background screen and drug test Valid State driver's license (cannot be Provisional), including an acceptable driving record Configure, assign, and troubleshoot mobile device Demonstrates a strong capacity to quickly adapt by learning new skills and unlearning outdated ones 2-3 years of related IT support or technical training experience. Ability to sit for extended periods and perform repetitive digital tasks. Excellent verbal and written skills; ability to communicate tactfully with all levels from field laborers to Executives. Bilingual (English/Spanish) is highly preferred. Strong knowledge of Microsoft Excel, Google Mail, VPN, and mobile device management (Apple). Familiarity with Power BI and Google Sheets is a plus. Demonstrated ability to troubleshoot undocumented issues and learn new software programs quickly. Able to manage shifting priorities and maintain professional integrity while handling confidential data. Comfortable leading one-on-one and group training sessions via video conferencing. Absolutely committed to meeting deadlines and solving problems with implementable solutions. The wage range for Specialist IT Onsite Support is $26.00 - $30.00 . Why work with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. Building stronger solutions together Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Effective January 1, 2024, this position is designated by VCI Construction, LLC as a safety-sensitive position pursuant to Wash. SB 5123 (2023), § 2 (to be codified at Title 49, Chapter 49.44 of the Wash. Rev. Code). As such, this position is exempt pursuant to Wash. SB 5123 (2023), the Washington state law related to pre-employment testing for marijuana. Please be advised that due to the designation of this position as safety-sensitive (and notice to you of the same), you will be subject to pre-employment testing for marijuana and its metabolites.