Sr Desktop Support Technician

• Richmond, VA
• Onsite in Richmond, Virginia at

INFO ORIGIN INC

Save New Salary:

$22

• $32

Job Function:

Customer Service

INFO ORIGIN INC

Richmond, Virginia, 22109, United States Posted on October 21, 2026 New job! Apply early to increase your chances of getting hired.

Job Description Job Title :

Senior Desktop Support Technician (Onsite)

Duration :

Long Term Contract Location :

Richmond, VA Interview :

First video then in person The Senior Desktop Support Technician will provide technical support for Windows 11 systems, laptops, desktops, peripherals, and Microsoft 365 applications. The role involves troubleshooting hardware and software issues, performing laptop refreshes, managing software installations and configurations, and providing remote support using tools such as SCCM, Remote Desktop, and Dameware.

Key Responsibilities:

Troubleshoot and resolve hardware, software, operating system, driver, BIOS, and network-related issues. Perform software installations, configurations, system updates, and laptop refresh activities. Use SCCM/SMS, Remote Desktop, and Dameware for remote workstation management and support. Support Windows 11, MS Office, Outlook, and Microsoft 365 applications. Generate reports, analyze recurring technical issues, and identify opportunities for service improvement. Collect customer feedback to improve support processes and training methods. Deliver excellent customer service while collaborating with team members and learning new technologies.

Required Skills and Experience:

Minimum 4 years of relevant experience in desktop support and IT troubleshooting. Strong knowledge of computer hardware, software, drivers, BIOS, and Windows operating systems. Hands-on experience with SCCM/SMS, Remote Desktop, and Dameware. Excellent problem-solving, analytical, communication, interpersonal, and teamwork skills. Strong customer service orientation and a willingness to learn emerging technologies. Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Computer Support Specialists jobs near me in Virginia Jobs near me in Virginia Computer Support Specialists jobs Job Location Richmond, Virginia, 22109, United States Frequently asked questions about this position Similar Jobs In Richmond, Virginia Technical Support Specialist CSA Global LLC Dahlgren, Virginia Service Desk Technician

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