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Grays Harbor College

Student Help Desk Tech - Information Technology - (Must be a current GHC student to apply)

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 7 weeks ago

Location: Aberdeen, WA (Hybrid)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 9/25/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,302 / year median in Washington

-13% projected decline

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Job Description

MUST BE A CURRENT GRAYS HARBOR COLLEGE STUDENT TO APPLY

. Grays Harbor College is accepting applications for a Student Help Desk Tech - Information Technology. This is a part-time, non-permanent position and is not eligible for benefits. Hours will typically be Monday through Friday, 12:30 pm to 4:00 pm (up to 69 hours per month) but can be flexible. Position will be on campus with some work from home opportunities. This position reports to the Student Help Desk Manager. Grays Harbor is committed to providing excellent educational opportunities. We prioritize student learning, promote student and faculty success, foster an inclusive environment, manage our resources, and connect with the community. We strive to create a culturally relevant environment on campus and in the community by learning and practicing equity-mindedness and promoting faculty, staff, and student diversity. Handling student technical support cases via Zoom, email and phone Provide solutions and advice on technical issues Recognize FERPA guidelines to keep PII confidential Maintain daily logs Perform tasks using problem solving and critical thinking skills

COMPETENCIES/KNOWLEDGE/ABILITIES

Ability to convey friendliness, warmth and acceptance to all individuals. Ability to clearly and effectively communicate with individuals and groups. Excellent written communication skills including spelling, grammar and punctuation. Familiar with Microsoft Office 365, ctcLink, Canvas and email. Ability to work independently. Ability to maintain the highest level of confidentiality at all times. Ability to multi-task and prioritize. Ability to pay close attention to detail To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

High school graduation or equivalent Current Grays Harbor College Student Basic computer competence

Desired:

Technical Background In addition to the GHC online Application you will need to submit the following materials. Incomplete applications will not be accepted or considered. Letter of application addressing your qualifications for the position. Resume Contact information for 3 professional references.