Support Analyst II

Description KorTerra is looking for a highly motivated IT professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer service skills, a strong understanding of computers, and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills and considerably grow your technical skill set. We will train the successful candidate to work with Microsoft SQL Server, IIS, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more. The shift for this position is 9am to 6pm. We require two days per week onsite at our office in Chanhassen, MN. What You'll Get to Do Assist clients on daily support issues via phone or email. Clients range from typical end-user to IT manager of a large company. Assist clients on the setup, configuration, and use of the KorTerra software suite. Perform database queries, install software patches, and provide technical expertise. Troubleshoot a wide variety of technical issues. Perform full system installation and integration into existing client infrastructure. Log and track support issues through resolution. Deliver progress reports to management, staff, and customers. Assist in the testing of KorTerra's applications. Provide online training and product demonstrations. Other duties as assigned. Requirements Technical degree or equivalent work experience required. Strong verbal, writing, and organizational skills. Excellent customer service attitude. Ability to identify problems and actively seek solutions. Ability to multi-task and superior problem-solving skills are essential. Self-motivated, ability to work independently and perform well as a member of the KorTerra team.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Will you now or in the future require sponsorship? Where are you located? Ability to

Commute:

Chanhassen, MN 55317 (Required)

Work Location:

Hybrid remote in Chanhassen, MN 55317