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Support Engineer
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on New Hampshire data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$68,802 / year median in New Hampshire
-9% projected decline
Job Description
Alexander Technology Group is seeking a Technical Support Engineer for a software client in Nashua. The Technical Support Engineer will work on a small team diagnosing and resolving complex issues working with internal teams to support customers. This is a permanent position and our client offers lots of remote flexibility.
Responsibilities Include:
Investigate, troubleshoot, and resolve technical issues related to SharePoint, Azure, and web-based applications Serve as a member of the Product Support team who is the primary point of contact for customer-reported issues, owning cases from initial report through resolution Analyze application behavior using logs, browser developer tools, and debugging techniques Diagnose and resolve issues related to APIs, integrations, and authentication (OAuth, tokens, etc.) Document issues, root causes, and resolutions in internal and customer-facing knowledge bases Collaborate with engineering teams to escalate bugs, provide reproduction steps, and validate fixes Manage and prioritize multiple support requests effectively using Zendesk Participate in on-call rotation and assist with incident response as needed ________________________________________ Required Qualifications Experience supporting SharePoint and Microsoft Azure environments Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues Working knowledge of web technologies including JavaScript, React, HTML, and CSS Experience using browser developer tools for debugging Understanding of authentication and identity concepts (Azure AD / Entra ID, OAuth) Experience with ticketing systems such as Zendesk Excellent written and verbal communication skills Strong organizational skills with the ability to manage multiple priorities ________________________________________ Preferred Qualifications Experience with Microsoft Graph API Familiarity with PowerShell scripting Experience supporting SaaS-based applications Basic knowledge of Azure AppInsights Querying Experience working in a cloud-based, distributed environment Familiarity with REST APIs and tools such as Postman or Graph Explorer If you are a Technical Support Engineer looking for a local company where you can solve dynamic problems working as part of a collaborative team, apply today!
Note:
While this position has lots of remote flexibility, there will be onsite requirements from time to time and only candidates currently living in New Hampshire or Massachusetts that do not require sponsorship will be considered at this time.
Salary Range:
$65-75k ATG456
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