System Information Tech

We are seeking a detail-oriented and service-driven Systems Information Technician. About Zip Zap IT Solutions, LLC Zip Zap IT, a national leader in digital transformation, offers one of the most comprehensive portfolios on the market, spanning consulting, systems integration, industry-specific solutions, infrastructure management, and business process services. It provides end-to-end solutions to address the core business needs of federal agencies and other organizations, helping them remain competitive and grow. By combining added value with innovative, high-performance services, Zip Zap IT excels at guiding its clients through their transformation projects to help them make the most of information technology.

Description Position Summary:

We are seeking a detail-oriented and service-driven Systems Information Technician to provide comprehensive IT support our external clients. This is a full-time hybrid role for an Information Technology System Administrator/Technician. This role involves hands-on technical assistance across a range of systems, including desktop support, software installation, troubleshooting, and general IT maintenance. The ideal candidate is proactive, responsive, and committed to delivering reliable technical solutions in a small business setting.

Key Responsibilities:

Provide day-to-day desktop and end-user support for hardware, software, and network-related issues. Install, configure, and maintain operating systems, applications, and business software tools. Troubleshoot technical problems efficiently—both remotely and on-site—ensuring minimal disruption to business operations. Assist with user account creation, permission management, and routine system updates. Support data backup systems, antivirus tools, and other security protocols. Document support procedures, system configurations, and solutions for future reference. Communicate clearly with non-technical users to resolve issues and explain technical matters in an accessible manner. Collaborate with external vendors or service providers when escalated support is required.

Qualifications:

Associate's degree or equivalent certification in Information Technology, Computer Science, or related field (or equivalent work experience). 4+ years of experience in IT support, preferably within a small business or multi-role environment. Strong knowledge of Windows and/or Mac OS environments, Microsoft 365, and common business applications. Familiarity with networking fundamentals (routers, switches, firewalls) is a plus. Ability to manage multiple support requests with professionalism and prioritization. Excellent problem-solving and communication skills.

Preferred Attributes:

Experience working in a small team or entrepreneurial environment. Self-starter with the ability to work independently and manage time effectively. Comfortable supporting both on-site and remote users.

Benefits:

Comprehensive health insurance coverage Dependent health insurance coverage Dental insurance plans Vision insurance plans Life Insurance Health Savings Account (HSA) option Paid holidays and vacation time Salary $17 - $20 per hour