Salary Incentives:

2.5% Education Incentive - Bachelor's Degree 5% Education Incentive - Master's Degree The Systems Technician is responsible t o provide effective support for network services and business processes related to the City of Modesto; to troubleshoot, analyze, and resolve system/application related support requests including specialties such as Help Desk, GIS, and Web; and to assist and train users in personal computer hardware/software. Application Process Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is the most qualified to compete in the testing process. It is the applicant's responsibility to fill out the \"Education\" and \"Work Experience\" sections of the application with complete information and adequate detail. Do not substitute any part of the application with the words \"

SEE RESUME.

\" Applicants considered to be the most qualified will be invited to continue in the testing process. The Human Resources Department reserves the right to revise the testing process to best meet the needs of the City. Tentative Testing Schedule In-person Written Exam Week of August 3, 2026 •This position is NOT remote. There will not be an opportunity for virtual or remote work. All interviews and testing will be held in-person. Any travel expenses incurred to attend testing or interviews will be at the candidate's expense. The City of Modesto is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. A City application is required, including Supplemental Questionnaire. The City of Modesto does not sponsor H-1B Visas. Salary offered depends on candidate's experience. Essential and other important responsibilities and duties may include, but are not limited to, the following: Verify and open a variety of databases to ensure files are open and systems are available to users. Monitor system, identify malfunctions, and initiate corrective action to maintain schedules to assure integrity of production files and output. Operate computer to run production jobs and back-ups of primary systems scheduled in accordance with system operations instructions. Maintain and coordinate production schedules for all work processed on computer. Troubleshoot and perform minor maintenance on personal computer hardware, software, printer, and network related problems; resolve issues related to communications, GIS map/data maintenance, or web page maintenance. Assist in the installation, troubleshooting, maintenance, upgrades, and administration of LAN/WAN. Monitor the overall performance of the network operating systems and communications software; resolve problems, as required. Diagnose and resolve problems regarding hardware, applications, network connectivity, and operating systems; dispatch service to provide advanced level support, as necessary. Receive, enter, and track end user problems and resolutions; ensure appropriate problems are resolved within a timely manner; prepare status report of completed service items. Assist in researching and evaluating new advances in personal computer hardware and software. Assist in providing City-wide training for hardware, software, and/or applications. Assist in testing and maintaining computer hardware and software. Assist with the development of procedures. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Observe and maintain a safe working environment in compliance with established safety programs and procedures.

Marginal functions:

Perform related duties as assigned.

Systems Technician I Knowledge of:

Computer and related equipment maintenance. Server systems. Basic principles and techniques of computer systems analysis and programming. Principles and practices of customer service. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:

Learn to troubleshoot, configure, perform simple repairs, and install computer and server hardware/software. Document and maintain accurate computer records and procedures. Maintain sensitive, confidential information according to legal standards and/or City regulations, as required. Learn to organize and manage assigned tasks and requests from customers. Assist in maintaining inventory of existing and newly acquired computer hardware and software. Learn specialized functions, procedures, and technical support tasks related to the assignment. Read and understand job-related technical manuals. Coordinate with customers to ensure successful completion of projects. Assist in obtaining information required for completion of projects. Follow oral and written instructions. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Experience and Training Guidelines:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Six months of responsible computer related work experience including proficiency in related technology used by the City of Modesto in the Help Desk, GIS, or Web functions.

Training:

High School diploma or GED equivalency.

License or Certificate:

Possession of, or the ability to obtain, a valid California driver's license. In addition to the qualifications for the

Systems Technician I:

Systems Technician II Knowledge of:

Local Area Network (LAN) and Wide Area Network (WAN) concepts, terminology, and operating systems. Principles and techniques of computer systems analysis and programming. Principles of information systems security. Computers, information systems, and Internet technologies related to Systems, Help Desk, GIS, or Web. GIS, GPS, automated mapping systems, and database management.

Ability to:

Independently troubleshoot, configure, repair, and install computer and server hardware/software. Work with word processing, database, spreadsheet, and presentation software. Use sound, independent judgment within established guidelines. Prioritize work and coordinate several activities simultaneously. Work with vendors to resolve application issues. Assist in maintaining cable route maps, software license, and version tracking.

Experience and Training Guidelines :

Any combination of experience and training that would likely provide the required knowledge, skills and ability is qualifying. A typical way to obtain the knowledge, skills and ability would be:

Experience:

Two years of responsible experience equivalent to Systems Technician I with the

City of Modesto Training :

High School diploma or GED equivalency, supplemented by specialized technical training or coursework. Microsoft certifications are desirable.

License or Certificate:

Possession of, or the ability to obtain, a valid California driver's license.

Additional Requirements:

Incumbent must be able to pass a P.O.S.T. level background investigation prior to appointment for clearance to work on Police Department Information Systems.

Mobility :

frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting.

Lifting :

frequently up to 25 pounds; occasionally up to 50 pounds.

Vision :

constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.

Dexterity :

frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.

Hearing/Talking :

frequent hearing and talking, in person and on the phone.

Emotional/Psychological :

frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.

Environmental :

frequent exposure to noise.

WORKING CONDITIONS

Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. Some positions may be assigned to remote locations. 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