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Technical Customer Support Specialist
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COROS Wearables, Inc.
Remote
$47,500 Salary, Full-Time
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Job Description
Technical Customer Support Specialist COROS Wearables, Inc. Irvine, CA Job Details Full-time $40,000 - $55,000 a year 13 hours ago Benefits Health insurance 401(k) Qualifications Teamwork Interpersonal skills Writing skills English Incident Escalation X (Twitter) Managing clients in a customer support role Attention to detail Problem-solving IT support Escalation handling Instagram Ticketing system technical support Full Job Description The Opportunity COROS Wearables is rapidly expanding its team and seeking talented support representatives to reliably resolve issues delightfully and efficiently. Core to our mission is providing a world class level of product support to our users and athletes that matches the world class quality of our products. This includes providing technical product support across our primary channels - Email, Chat, Phone, and Social Media. We're looking for individuals who are passionate about sports and technology and are eager to contribute to the daily training experience of COROS users. Must be a people person, able to thrive in a fast-paced, growing environment, and dedicated to providing the best possible personalized service across all interactions - both public and private. You Are Customer-focused, empathetic, and a great listener. Passionate for physical activities and sports. Social Savvy and comfortable providing support on public facing social media platforms. An analytical/critical thinker, displaying great judgment, ownership, and decision making. Detail-oriented and comfortable mastering new systems and processes. Able to work in a fast paced, ever evolving, trail blazing environment managing multiple priorities. A strong writtern and verbal communicator, clear, concise, and tone-aware; able to be warm and professional in public-facing messages Responsibilities Reliably resolve issues delightfully and efficiently via phone, email, and chat. Learn, master, and maintain up to date knowledge of all products, and the ability to effectively and efficiently troubleshoot issues their proper solution. Monitor and respond to customer inquiries, comments, and complaints across social media platforms including Reddit, Twitter/X, Facebook, Instagram, YouTube, and TikTok Adhere to defined attendance standards and stay in good communication with leadership and be available at all times during working hours. Maintain a positive and constructive attitude and work with leadership to continually apply feedback and sharpen both knowledge and skills. Perform other job duties and projects as directed, including but not limited to order tracking, outbound contact projects, data entry, etc. Contribute to a positive, productive, and team-oriented work environment. Communicate effectively and professionally across departments to deliver feedback, resolve technical issues, etc. Qualifications 4-5 years of high level customer service experience , preferably in a social media or public-facing support role Experience with social media platforms — comfortable writing for public audiences on Reddit, Twitter/X, Facebook, Instagram, and emerging platforms Excellent written communication skills — able to adapt tone and style to different platforms and audiences Experience with support tools — familiarity with Zendesk or similar ticketing systems, and social media management tools (e.g., Sprout Social, Hootsuite, or similar) Judgment and discretion — ability to recognize when a situation needs escalation and when it can be handled independently Detail-oriented and organized — comfortable managing multiple conversations and priorities simultaneously Reliable internet and a quiet, secluded work area for remote work Fluent in English Resident of Colorado, Utah, or California (required for this role)