Technical Support Analyst 4

Prev Technical Support Analyst 4#26-08357 Petersburg, VA Hybrid Job Description Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Technical Support Analyst 4 Location(s): Petersburg, VA (Hybrid)

Description:

A state government agency has identified a need for regional IT Service Support that will also assist with PC Refresh activities throughout the state. IT Service Support

• PC Refresh The position will report to the Office of Information Management's IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels,municate regional IT needs, and serve as the primary IT liaison for the assigned region.

The candidate will be responsible for scheduling refresh appointments, imaging devices, deploying equipment, transferring data, installing applications, and performing hardware setup and troubleshooting. Candidates should befortable managing their own workload and, ideally, coordinating refreshes and deployments directly with end users. Daily Duties Include but

Are Not Limited To:

Determine regional needs related to hardware, software, uing projects, and technology initiatives. Communicate regional needs to the IT Operations Center. Demonstrate servant leadership through collaborative strategic and tactical planning to achieve operational goals. Direct users to the appropriate source of support based on their needs. Assist staff with troubleshootingputer, hardware, phone, mobile device, asset inventory, and software issues. Advise users on available technologies to meet business needs ormunicate those needs to the IT Operations Center for guidance. Provide coordination and assistance with Asset Management, PC Refresh projects, phone system issues, er refreshes, and related activities. Escalate urgent issues and outages to the appropriate IT operations, security, and support teams when necessary. Track current and future initiatives, needs, issues, concerns, projects, and action items. Provide weekly status reports on operations and tracked activities to the IT Operations Center. Communicate new technologies, opportunities, events, changes, policies, best practices, and procedures to the assigned region.

Skills:

Knowledge of IT Service Management:

Incident, Change, Service Request, and Asset Management

• Required, 1 Year General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings
• Required, 1 Year Experience troubleshooting hardware and software hands-on or from a service desk
• Required, 1 Year Demonstrated skills in creating professionalmunications to users. Demonstrated success in managing and prioritizing work
• Required, 1 Year Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need
• Required, 1 Year Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting
• Required, 1 Year Must have a basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues
• Required, 1 Year Experience working on PC Refresh projects
• Required, 1 Year Demonstrated knowledge of Virginia Information Technologies Agencies policies
• Required, 1 Year Hardware/software troubleshooting experience
• Highly desired, 1 Year Ampcus is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.