Technical Support Analyst

Technical Support Analyst (New York, NY, 10281) | 2026-03-10 13:36:52 Easy Apply Test Job Description Please note that this role is required to be onsite five days per week. Work from home opportunities extremly limited and will be up to manager approval.

IMPORTANT TO KNOW

1. Interviews will be handled remotely. A working/stable internet connection and confidential/quiet workspace is required. Mifi devices/hotspots are prohibited. 2. All Training will be scheduled onsite and required to report to the New York campus (200 Liberty Street, 31st FL, New York, NY 10281). 3. Laptop and Equipment is provided for this position. Other equipment outside of what we supply will be at the worker's cost.

Summary of Position:

Northwestern Mutual is searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office.

The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications. Provides first level technical support at various levels of expertise and responsibility. Includes support of Home Office, password support, hardware (Windows and primarily Mac), software, mobile devices, applications, and networks. Supporting users via chat, phone, and in-person support within the home office. Provides analysis and research needed to resolve the issues presented to Service Desk. This also includes backing up other postions including AV, specialty teams, etc. In the role of a Technical Support Analyst, you will need to harness a blend of problem-solving and interpersonal skills. Even if you are faced with a problem you don't have the answer for, your critical thinking skills and ability to work under pressure will help you find a solution. You demonstrate politeness, patience, and understanding. You are quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role. Candidate will work on campus in Lower Manhattan, New York. Regular work hours will be Monday through Friday from 8:30 AM to 5:30 PM EST.