The Role The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends. Summary Generated by Built In Yugabyte is the company behind YugabyteDB , the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide. Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits. Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries. Technical Support Engineer Remote (Americas) At Yugabyte , we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed SQL database — resilient, scalable, and built to run anywhere. We're not just building software; we're watching major enterprises throw out Oracle and build something better, and the people who help them get there are the ones sitting in this team. About This Role We're looking for someone who gets genuinely excited when a customer's database is on fire, because they are eager to dive in and help. This isn't a "ticket-monkey" role. You won't be copy-pasting canned responses into a queue. You'll be working live cases — distributed systems behaving unexpectedly, replication lag climbing, certificates expiring in production — alongside a global team that actually cares about getting to the root of things. You'll learn YugabyteDB, cloud infrastructure, and distributed systems the way everyone learns them best: by necessity, with great people around you. What You'll Do Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones Investigate incidents methodically — reading logs, running queries, tracing replication issues — and surface the root cause, not just the fix Write clear internal notes and handover documentation so the next engineer can pick up exactly where you left off (this is not optional; notes are the job) Attempt repros of customer issues and document the steps for others to replicate Escalate to engineering when warranted, with enough evidence that they can act immediately Contribute to the team's shared knowledge base and improve how we handle problems we've seen before Be the calm, professional voice a customer hears when their weekend just got complicated What We're Looking For You are the right person if: You jump in. When something unfamiliar comes across the queue and no one's claimed it, your instinct is to click it and start reading, not to wait. You embrace not knowing the answer yet, and you see that as the start of something, not a reason to hold back. You aren't afraid to reach out for help when you're stuck. You know it's a sign that you are learning. And when others are stuck, you are happy to help them You have a technical background in any discipline — software, systems, automotive, aerospace, networking, electronics, whatever. If you have solved real problems under real pressure with tools and documentation, that counts. You have familiarity with Linux tools -- you have used the tools find and grep to navigate a filesystem Note taking is how you gain context . You write down what you found, what you tried, and what you plan to do next, every time. It builds confidence for both you and the customer You may also have: Experience with any relational database — even if it's just writing queries Experience on a support team for a large software product Why This Team Our support engineers don't just resolve tickets — we are incident commanders. We run incident channels, hold calls with customer teams and stakeholders, write CEs (customer escalations) that go directly to our database engineering team, and sometimes catch product bugs before engineering does.

Our support engineers:

Are curious, what others view as problems, we view as opportunities to learn something new Work with highly technical issues that require precise mitigation Dig into source code themselves when they need to understand why a validation is failing Know that some issues need overnight support, so we prepare the offshore teams appropriately That's the culture you'd be joining. People who take ownership, communicate clearly, and stay curious.

Schedule and Compensation Shift:

Monday-Friday Location:

Remote, Americas (Preference for Central Time)

Compensation:

Competitive, commensurate with experience

Pay Range:

$90,000 - $120,000 USD annually, depending on skills and experience. #

LI-REMOTE

This position is based in the U.S. Candidates must have authorization to work in the United States. Sponsorship may be considered only under specific circumstances aligned with current regulatory requirements. We feel strongly about equal pay for equal work, and transparency in compensation is one way to help achieve that. The cash compensation for this role is market competitive, with a range of

USD 90,000-USD

120,000, inclusive of variable/incentive for some roles. As well as equity (when applicable), and benefits including health plans, retirement plans, and unlimited paid time off (PTO). The pay range for this position is a general guideline only and not a guarantee of compensation or salary. The actual pay will vary based on factors including experience, qualifications, and skill level.

Equal Employment Opportunity Statement :

As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. To review Yugabyte's Privacy Policy please visit Yugabyte Privacy Notice. Read Full Description Skills Required Bilingual in English and Spanish Technical background in any discipline Familiarity with Linux tools Experience with any relational database Experience on a support team for a large software product Yugabyte Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Yugabyte and has not been reviewed or approved by Yugabyte. About This Summary Fair & Transparent Compensation — Pay is positioned as competitive for U.S. engineering roles, with total compensation described as aligned with mid-stage startup norms. Base salary ranges for mid-level engineers are framed as strong relative to the Bay Area market. Healthcare Strength — Health coverage is characterized as comprehensive, spanning medical, dental, and vision with high employer premium coverage in the U.S. Mental health support and low-deductible plan design are also highlighted as meaningful parts of the package. Leave & Time Off Breadth — Time-off offerings are described as broad, including unlimited PTO with typical usage levels cited and additional holiday coverage. Parental leave policies are called out as a notable component of the overall benefits mix. Learn more about Yugabyte's Compensation & Benefits → Yugabyte Insights What's It Like to Work at Yugabyte? Yugabyte Culture & Values Yugabyte Career Growth & Development What's the Work-Life Balance Like at Yugabyte? Yugabyte Leadership & Management Yugabyte Company Growth, Stability & Outlook View all jobs at Yugabyte View Yugabyte Profile Report Job