Technical Support Specialist - Core Apps

Technical Support Specialist•Core Apps Smartsheet•

Bellevue, WA Posted:

6/2/2026•

Expires:

7/2/2026

Job ID:

293457755 Job Description At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Support Manager. This role is fully remote eligible.

You Will:

Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance Become an expert in a specific product area Contribute to team projects Give and receive thoughtful feedback on team processes and leadership Manage other responsibilities as assigned

You Have:

Excellent written, verbal and interpersonal communication skills 1+ years of Technical or Customer support experience, or equivalent Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource Working knowledge of assigned feature a plus Flexibility in your working hours as this position will require work outside of standard business hours As required by law, US Citizens or Permanent Residents only are eligible to work in our Federal Government Segment.

Current US Perks & Benefits:

Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $25.24•$34.25 USD Get to

Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Summary Company Details Company Smartsheet Industry Software Publishers Job Information Location Bellevue, WA Job Type Full Time Employee Job Position 1 Position(s) Open Salary/Wage $25.24•$34.25 /hour Duration Over 150 Days Additional Information Federal Contractor No Affirmative Action Plan No