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Support Engineer Intune and Endpoint Mgmt Washington, Bellevue 09/11/2026 Full Time Active

JOB SUMMARY

We are seeking a skilled Support Engineer - Intune and Endpoint Mgmt. to provide technical support, administration, and management of Microsoft Intune and modern endpoint management solutions. The ideal candidate will have expertise in Mobile Device Management (MDM), Mobile Application Management (MAM), Windows Autopilot, Endpoint Security, device lifecycle management, and troubleshooting complex technical issues. This role involves supporting enterprise endpoint environments, resolving customer issues, deploying security policies, and ensuring seamless device management across Windows, iOS, macOS, and Android platforms.

KEY RESPONSIBILITIES

• Provide technical support to customers through phone, email, and chat channels.
• Investigate, troubleshoot, and resolve complex technical issues related to Microsoft Intune and endpoint management solutions.
• Communicate effectively with customers, providing timely updates, next steps, and issue resolution information.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Participate in technical discussions, knowledge-sharing activities, and continuous learning initiatives.
• Identify recurring issues, potential product defects, and opportunities for process improvement.
• Administer and support Microsoft Intune environments.
• Manage Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions.
• Configure and manage device enrollment processes across enterprise environments.
• Design, implement, and support Windows Autopilot deployments.
• Perform application packaging, deployment, and lifecycle management.
• Deploy, manage, and troubleshoot Windows Updates and update compliance policies.
• Perform onboarding and offboarding of Windows, iOS, macOS, and Android devices using Microsoft Intune.
• Create, maintain, update, deploy, and retire configuration profiles and device compliance policies.
• Manage Device Restrictions, Wi-Fi Profiles, Domain Join Profiles, and other endpoint configurations.
• Implement and support Intune Co-Management solutions.
• Configure and maintain Endpoint Security policies, including Firewall, Attack Surface Reduction (ASR), and Disk Encryption policies.
• Develop and maintain PowerShell scripts to automate administrative and operational tasks.
• Provide support for Windows operating systems, endpoint management platforms, and cloud-based services.
• Monitor device compliance, security posture, and operational performance across managed environments.
• Support end users with installation, administration, optimization, and troubleshooting of Windows updates and related technologies.
• Maintain technical documentation, operational procedures, and knowledge base articles.
• Ensure adherence to security standards, compliance requirements, and best practices.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Strong experience with Microsoft Intune administration and support.
• Experience implementing and managing Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions.
• Hands-on experience with Windows Autopilot design, deployment, and management.
• Experience onboarding and offboarding Windows, iOS, macOS, and Android devices.
• Strong knowledge of device enrollment and endpoint lifecycle management.
• Experience creating and managing configuration profiles, compliance policies, and device restrictions.
• Experience implementing Intune Co-Management solutions.
• In-depth knowledge of Endpoint Security policies, including Firewall, Attack Surface Reduction (ASR), and Disk Encryption.
• Experience with application packaging, deployment, and software lifecycle management.
• Strong PowerShell scripting skills.
• Working knowledge of DHCP, DNS, and enterprise networking fundamentals.
• Experience deploying and managing Windows Updates within enterprise environments.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across technical and business teams.
• Strong customer service and stakeholder management skills.
• Knowledge of Windows operating systems, mobile operating systems, client-server technologies, and cloud services.

PREFERRED QUALIFICATIONS

• Experience supporting large enterprise endpoint management environments.
• Experience with Microsoft Endpoint Manager and modern workplace technologies.
• Knowledge of Azure Active Directory (Azure AD) and Microsoft Entra ID.
• Experience with Conditional Access and Zero Trust security principles.
• Familiarity with Microsoft Defender security solutions.
• Experience working in IT support, managed services, or enterprise support environments.
• Relevant experience with cloud-based infrastructure and device management solutions.

CERTIFICATIONS

Microsoft Certified:

Endpoint Administrator Associate (MD-102) preferred.

Microsoft Certified:

Azure Administrator Associate (AZ-104) preferred.

Microsoft Certified:

Security, Compliance, and Identity Fundamentals (SC-900) preferred.

• Additional Microsoft Intune, Endpoint Management, or Azure certifications are a plus.