Technical Support Specialist — Level 2 Entre' Beaumont, TX Job Details $20 an hour 2 hours ago Qualifications Desktop computer repair Authentication Network troubleshooting IT user and group management Passenger vehicle Data permissions Technical documentation Laptop (troubleshooting support) Hardware maintenance Operating system updates Patch management Computer hardware Desktop (troubleshooting support) Computer management Remote access software Customer support ticket management Desktop applications IP networking Productivity software Access control management Identity and access management (IAM) solutions Desktop administration Technical writing experience within technology Hardware diagnostics Escalation handling IT department experience Ticketing system technical support Full Job Description Technical Support Specialist — Level 2

Location:

Beaumont, TX Department:

Information Technology Reports To:

IT Support Manager /

IT Manager Rate:

$20.00/hour or DOE Position Summary We are seeking a Level 2 Technical Support Specialist to resolve escalated technical issues involving desktops, laptops, operating systems, applications, hardware, and network access. This position supports problems that require advanced diagnostics, deeper system knowledge, and authorized administrative access beyond frontline help desk support. The ideal candidate is a resourceful troubleshooter who can identify root causes, communicate clearly with users, and deliver lasting solutions while following established security policies and support procedures. Key Responsibilities Resolve escalated support tickets from Level 1 technicians, documenting troubleshooting steps, findings, and resolutions. Diagnose complex software issues, including application crashes, configuration errors, operating system problems, and recurring failures. Use remote support tools and desktop diagnostic utilities to investigate and resolve technical issues. Troubleshoot mapped network drives, shared folders, authentication problems, and server access permissions. Administer approved Active Directory account changes, security group memberships, and access permissions in accordance with established procedures. Diagnose hardware failures involving hard drives, memory, motherboards, and peripherals; coordinate repairs or replacements as needed. Investigate failed operating system updates, software installations, and patch deployments. Review system logs, error messages, and performance data to identify underlying causes and recommend corrective actions. Support workstation setup, configuration, reimaging, and recovery in accordance with company standards. Coordinate with system administrators, network engineers, vendors, and Level 3 support when issues require additional expertise. Maintain accurate ticket records, technical documentation, and knowledge base articles. Provide guidance to Level 1 technicians and identify opportunities to reduce recurring support requests. Communicate issue status, expected next steps, and resolutions to users in clear, professional language. Follow security requirements for administrative access, remote connections, data protection, and system changes. Required Qualifications Demonstrated experience in IT technical support, desktop support, or an escalated help desk role. Strong working knowledge of Windows operating systems, Microsoft 365 applications, and common business software. Experience troubleshooting application failures, operating system errors, hardware problems, and update or patch issues. Working knowledge of Active Directory, security groups, shared folders, and file permissions. Understanding of

TCP/IP, DNS, DHCP, VPN

connectivity, and basic network troubleshooting. Experience using remote support tools, ticketing systems, and diagnostic utilities. Ability to prioritize multiple support requests and work independently through complex technical problems. Strong customer service, communication, and documentation skills. Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. CompTIA A+, Network+, Microsoft, or other relevant technical certifications. Familiarity with endpoint management platforms such as Microsoft Intune or Configuration Manager. Experience supporting Windows Server environments and endpoint security tools. Basic PowerShell knowledge for troubleshooting and routine administrative tasks. Success in This Role Success means resolving escalated issues accurately, reducing repeat incidents, maintaining clear documentation, and helping users return to productive work with minimal disruption.

Candidates must:

Be able to drive and have Vehicle Pass Drug test Pass Background