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Technical Support Specialist 5420
Career Insights for Technical Support Engineer / Analyst
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Based on Kansas data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,623 / year median in Kansas
-11% projected decline
Job Description
Technical Support Specialist 5420 at Tier4 Group Technical Support Specialist 5420 at Tier4 Group in Mission, Kansas Posted in about 15 hours ago.
Type:
full-time
Location:
Lenexa, KS (Hybrid - 3 Days Onsite)
Duration:
6-Month Contract We are seeking a Client Support Specialist II to provide technical support and assistance to end users for software applications, hardware, and related technology systems. In this role, you will serve as a key point of contact for troubleshooting technical issues, documenting support requests, and helping ensure timely resolution of user concerns. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience supporting help desk environments and point-of-sale (POS) systems. This position requires the ability to analyze issues, identify solutions, and collaborate with internal teams to maintain a high level of customer satisfaction. Key Responsibilities Provide technical support for software applications, hardware, and related systems. Respond to and troubleshoot user-reported issues via phone, email, and ticketing systems. Document and track incidents, service requests, and resolutions accurately. Analyze reported problems and determine the most effective solutions. Coordinate with technical teams, network support, application support, and other resources to resolve complex issues. Escalate issues when necessary and follow through to ensure timely resolution. Deliver high-quality customer service while maintaining strong client relationships. Assist with identifying recurring issues and recommending process improvements. Knowledge, Skills & Abilities Solid understanding of help desk processes, technical troubleshooting, and customer support best practices. Ability to handle routine to moderately complex technical issues with minimal supervision. Strong critical thinking and decision-making skills. Excellent customer service orientation and interpersonal skills. Ability to quickly assess issues described by users and determine appropriate resolutions or next steps.
Required Experience:
High School Diploma or equivalent. Minimum of 2 years of relevant technical support or help desk experience. Experience supporting Point-of-Sale (POS) terminals and related technologies. Strong verbal and written communication skills. Ability to troubleshoot and resolve technical issues independently. Strong analytical and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.
Preferred Experience:
Bachelor's degree in Computer Science, Information Technology, or a related technical field. 4+ years of relevant technical support or help desk experience. Advanced experience supporting POS systems and related hardware/software environments.