Technical Support Specialist (Lake Forest, CA)

Technical Support Specialist (Lake Forest, CA) MatterHackers - 3.8 Lake Forest, CA Job Details Full-time $21 an hour 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Snacks provided Vision insurance 401(k) matching Employee discount Life insurance Qualifications Writing skills Full Job Description As a Technical Support Specialist on our Customer Success Team, you will wear many hats. You will be on the front line for technical support via email and phone and be responsible for providing an exceptional customer service experience in accordance with our policies and procedures. Updated on February 13, 2026 by Human Resources Job Summary Come join MatterHackers - a fun and engaging company in the exciting 3D printing and digital fabrication industries! Be part of a tight knit team with lofty goals and a quick-paced, inspiring work environment. We have made the Orange County Business Journal's Best Places to Work List numerous times and have been on the Inc. 5000 List of Fastest Growing Companies many times in recent years, as well! We're looking for someone who embodies the entrepreneurial spirit and who is self-directed, ambitious, and creative. As a Technical Support Specialist on our Customer Success Team, you will wear many hats. You will be on the front line for technical support via email, phone and in our in-person showroom and be responsible for providing an exceptional customer service experience in accordance with our policies and procedures. In addition, you may handle a variety of technical functions including but not limited to trainings, repairs, site visits, etc., and provide backup on various administrative duties associated with order support. You'll help customers and route them to the appropriate department for more detailed assistance. Additionally, you will act as a floater and fill in for any department that needs help with a project or task. We're looking for a mechanically-minded critical thinker and maker who is well-rounded and passionate about arriving at a favorable resolution for the customer. What You Will Be Doing Answering phone calls, responding to emails, providing customer support/troubleshooting, and assisting in-store customers Coaching / Troubleshooting technical issues for CNC machines, 3D Printers (FDM and SLA), laser cutters/engravers, milling machines, etc. Leading training sessions, assisting with repairs and on-site visits, etc. For more complex issues you'll route emails or phone calls to the correct department Assisting with customer and vendor returns / RMAs Assisting with Help Desk Ticket Distribution Assisting with projects in Microsoft Word and Excel Coordinating with shipping department for order adjustments Communicating with vendors What You Need for this Position College Degree Retail / Customer Service experience Excellent communication skills, including writing and speaking Problem-solving skills Organization skills Attention to Detail Passion for helping small businesses A desire to be part of an entrepreneurial environment High degree of autonomy - we empower you to make decisions and improve the company every day Desire to delight, help, and inform customers every day Access to adequate internet connection, hardware, and quiet environment suitable for remote work (temporary remote work during

COVID-19

) Strong experience with at least ONE to TWO or more of the following areas: 3D Printing, CNC, Mills, Laser Cutters and Engravers, Vacuum Formers, Water Jet Cutters, etc. preferred Experience with MakerSpace culture, Help Desk software, Electronics, and a variety of operating systems (including Linux) a plus! If interested, please forward a resume AND cover letter (required) to demonstrating your interest and qualifications. Thank you!

Job Type:

Full-time Pay:

$21.00 per hour plus potential bonus

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Casual Work Environment and Dress Catered Lunches Every Wednesday and all the free soft drinks/snacks you can consume (On-Site Only)

Schedule:

Monday to Friday