Technical Support Specialist - Mining Technology

Technical Support Specialist - Mining Technology at Leica Geosystems Inc. Technical Support Specialist - Mining Technology at Leica Geosystems Inc. in Lakewood, Colorado Posted in about 18 hours ago.

Type:

Full-Time Job Description:

•This position is based in Lakewood, CO and requires regular travel. •This is not IT support . This is a mining instrumentation support position with travel for field installation, repair, and maintenance of radar systems, including electrical and mechanical components and generators, and requires working outdoors in random weather conditions. About IDS GeoRadar IDS GeoRadar, part of Hexagon, is a geotechnical monitoring company serving the mining, infrastructure, and civil engineering industries. The company uses ground-based InSAR radar systems to support slope stability monitoring, structural assessment, and risk management, with equipment deployed across open-pit mines, dams, and other infrastructure environments. The team operates in a collaborative setting with a focus on technical support and field operations. Position Summary The Technical Support Specialist is responsible for installing, commissioning, maintaining, and troubleshooting IDS GeoRadar IBIS ground-based radar systems used for slope stability and structural monitoring in mining and civil infrastructure environments. This role also provides hands-on training and 24/7 technical support to ensure safe, reliable system performance in a variety of field conditions. Key Responsibilities Field Service Install, configure, maintain, and decommission IBIS radar systems and associated hardware across mine sites and civil infrastructure projects. Perform routine inspections, firmware/software upgrades, and on-site repairs. Service small diesel generators and electric jack systems supporting monitoring equipment. Diagnose and resolve electrical, mechanical, networking, and software issues. Document service cases and equipment activity in Salesforce; prepare clear service and incident reports. Manage spare parts inventory and coordinate shipments to and from customer sites and the factory. Customer Support & Training Deliver on-site and remote training for customers covering hardware, software, and data interpretation. Participate in a scheduled 24/7 on-call rotation to diagnose and resolve issues via phone, email, or remote access. Respond to support inquiries promptly, track all interactions in Salesforce, and ensure timely follow-up. Collaboration & Continuous Improvement Escalate recurring or complex technical issues to advanced support teams. Contribute to the development of troubleshooting guides and training materials. Collaborate with cross-functional teams to improve processes and customer experience. Ensure compliance with company policies, procedures, and safety standards. Office-Based Support Maintain accurate repair and testing records in Salesforce and related systems. Assist in developing content (e.g., videos, documentation) for the IDS Knowledge Portal. Support field teams by testing configurations and replicating issues using warehouse equipment. Complete additional administrative or technical support tasks as assigned.