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Job Description
Technology Systems Administrator & Desktop Support Associate at WPP Technology Systems Administrator & Desktop Support Associate at WPP in Buffalo, New York Posted in 1 day ago.
Type:
full-time
Job Description:
Technology Systems Administrator & Desktop Support Associate Position Type:
Full-Time Location:
Hybrid /
Office-Based Reports To:
VP, Digital Services Director and Company Leadership Location:
Buffalo, NY Position Summary This role combines Systems Administration and Desktop Support responsibilities into a single position. The individual will serve as the primary day-to-day IT resource for the organization, ensuring that employees have reliable, secure, and efficient technology tools while maintaining the company's infrastructure, cloud platforms, and end-user support services. In addition to working with our mother organization on required networking, cybersecurity, and data management requirements Primary Responsibilities Manage Microsoft 365, Google Workplace, Adobe, and related cloud services. Administer user accounts, permissions, MFA, and security policies. Deploy, configure, and maintain laptops, printers, and peripherals. Provide Level 1 and Level 2 desktop support for all employees. Troubleshoot hardware, software, networking, and application issuies. Manage IT onboarding and offboarding processes. Monitor system performance, backups, updates, and patch management. Support cybersecurity initiatives including endpoint protection and user awareness. Manage relationships with external technology vendors and service providers. Maintain IT asset inventory and documentation. Support WIFI and related technologies for all offices. Assist leadership with technology planning, budgeting, and infrastructure improvemen ts. Qualifications 3-7 years of IT support and systems administration experince. Strong Mac OS experience Strong Microsoft 365, Google Workspace administration experience. Experience with Windows 11, Apple OS, networking, cloud systems, and company-mandated cybersecurity best practices. Excellent customer/associate service and communication skills. Ability to work independently and manage multiple priorities. Preferred Certifications Comp TIA A+ Apple Certified Support Professional(ACSP) Jamf Certified Admin Associate Google Workspace Administrator Microsoft 365
Certified:
Endpoint Administrator Associate Success Measures Employee satisfaction with IT support. System uptime and reliability. Timely resolution of support tickets. Cybersecurity compliance and risk reduction. Accurate technology documentation and asset management. Compensation & Benefits Competitive salary, health benefits, paid time off, professional development opportunities, and participation in company bonus programs as applicable.