Required:

LIVE CLOSE TO CHARLESTON, SC

Responsibilities Provide Tier 2 IT support (remote and on-site) Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive, user access) Support Azure AD / Entra ID, MFA, and user management Set up and support workstations (Windows environments) Troubleshoot hardware, software, and network issues (Wi-Fi, connectivity, switching) Assist with onboarding/offboarding and device setup Escalate complex issues when needed Communicate clearly with clients and team members Requirements 3-7 years of IT support experience Strong Microsoft 365 experience Solid understanding of networking (DNS, DHCP, Wi-Fi, routers/switches) Experience supporting Windows environments Ability to work independently and manage tickets Strong communication and professionalism Must be located in SC or Charlotte, NC area Reliable transportation for on-site work Nice to Have MSP experience Experience with RMM tools (NinjaOne or similar) Familiarity with Intune or endpoint management Interest in AI tools or automation Position Details Full-time role Hybrid (remote + on-site) Occasional after-hours support Some travel between client sites may be required

Pay:

$55,000.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you legally authorized to work in the United States and a U.S. Citizen?

Work Location:

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Tier 2 IT Support Technician (Charleston, SC )