Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Tier 2 Technical Support Specialist
Job
Circuit VA
Remote
$66,560 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
50
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Mostly Remote | Occasional On-Site Visits | Monday-Friday, Flexible Hours We're looking for a dependable and skilled Tier 1/2 Technical Support Specialist to join our IT support team. This is a mostly remote position , but you may occasionally need to go on-site when remote resolution isn't possible or when a project needs an extra pair of hands. On-site work may sometimes include light hands-on tasks like running data lines, setting up or moving equipment, or using ladders and basic tools. You should be comfortable lifting up to 50 pounds and okay with the occasional bit of dust or physical work in more technical spaces. The schedule is Monday through Friday , with flexible daytime hours that make it easier to fit work into your routine while still supporting the team during core business times. Occasionally, if we are very busy or there's an emergency , you may need to stay a little longer or help out after hours , but this happens only when needed . What This Role Looks Like This position combines both Tier 1 and Tier 2 responsibilities. Some days you'll handle quick fixes like password resets and account setups. Other days, you'll dive deeper into network issues, hardware troubleshooting, or software problems that require more investigation. You'll support multiple clients and environments , so every day will bring something new to learn and solve. What you'll do: Serve as the first or second point of contact for users needing IT support. Respond to and resolve tickets covering hardware, software, and network issues for Windows, macOS, and Linux systems. Troubleshoot operating systems, applications, VPNs, firewalls, and connectivity problems. Manage common Tier 1 tasks while also handling Tier 2 escalations and more advanced troubleshooting issues . Support technologies such as Active Directory, Microsoft 365, Azure/Entra ID, remote access tools, and networking infrastructure . Use remote management tools (RMM, remote desktop) and ticketing systems such as ServiceNow, ConnectWise, BMC Remedy, or Jira. Document troubleshooting steps and resolutions clearly in the ticketing system. Prioritize and manage tickets according to service level agreements (SLAs) and client urgency. Communicate clearly and professionally with users, even in high-pressure situations. Collaborate with teammates and escalate issues when needed, while also being comfortable working independently and owning issues through resolution . Stay current with emerging technologies and IT support best practices. What You'll Bring You don't need to know everything, but you should be confident handling most user-facing issues on your own and know when to ask for help. 3-5+ years of experience in IT or MSP-style technical support. Solid knowledge of Windows (including Active Directory) ; macOS or Linux experience is a plus. Understanding of networking concepts including LAN/WAN, VPNs, DNS, DHCP, firewalls, and Wi-Fi. Experience supporting or troubleshooting servers, Microsoft 365, Azure environments, backups, or virtualization platforms is a plus. Familiarity with ticketing systems and remote support tools . Strong communication and customer service skills . Good documentation habits and time management abilities. Experience supporting multiple clients or environments is strongly preferred. Certifications such as CompTIA Network+, Security+, Microsoft, or Azure certifications are preferred but not required. PowerShell, scripting, or automation experience is a plus. Why You'll Enjoy Working With Us Supportive team that values communication, learning, and balance . Flexible hours a week that fit your schedule. Exposure to a wide range of technologies and client environments . A healthy mix of Tier 1 responsibilities, Tier 2 troubleshooting, and infrastructure support , giving you room to grow. A chance to make a real impact while expanding your skills in a professional, approachable environment.