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Winners Computers
Tier 2 Technical Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Ohio data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,358 / year median in Ohio
-2% projected decline
Job Description
Winners Computer is a security-focused Managed Service Provider (MSP) delivering modern, dependable IT services to businesses users in western Ohio. We take a hands-on, partnership-driven approach—embedding ourselves into our clients' operations, supporting their systems, and strengthening their security posture. Our team values accountability, professionalism, and continuous improvement. Position Overview We are seeking a Tier II IT Technician with strong experience in workstation support and a solid comfort level with networks, servers, and MSP environments. This role blends remote support, onsite troubleshooting, and hands-on implementation work. You'll handle escalations from Tier I, perform deeper diagnostics, and assist with configuring and maintaining client infrastructure. Key Responsibilities Diagnose and resolve escalated hardware, software, and network issues (remote and onsite). Remote support tools and RMM platforms Knowledge of cybersecurity principles and best practices. Support and maintain Windows Server environments, Active Directory, Group Policy, and file/permission structures. Configure and troubleshoot firewalls, switches, wireless networks, and VPNs. Deploy, image, and configure workstations, laptops, and related hardware. Assist with server builds, migrations, and infrastructure projects. Document work clearly and follow internal processes. Participate in client onboarding, network assessments, and environment documentation. Provide mentorship and technical support to Tier I technicians. Assist with staging, prepping, and organizing equipment as needed for project rollouts. Join Us If you're confident with networks and servers, enjoy solving real-world problems, and want to be part of a growing MSP that prioritizes quality and security, we'd love to meet you. At Winners Computer, you'll make a direct impact on client environments while continuing to grow your technical expertise. •