Help mentor and train Tier 1 position. Maintain accurate documentation with all interactions with end users. Efficiently schedule technical resources when on-site work is required. Manage on-site technical resources' schedule and set proper client expectations. Serve as gatekeeper between Help Desk team and other IT technical teams. Troubleshoot escalated issues from Tier I and guide to appropriate departments. Improve customer service, perception, and satisfaction. Efficient turnaround times of customer requests. Ability to work in a team and communicate effectively. Work with the IT Help Desk Manager to ensure requests are routed to the proper resource. Answer Helpdesk service tickets and emails. Responsible for entering time and notes accurately. Implements Saint Francis Ministries policies and follow directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms. Knowledgeable of and follows all safety procedures. Reports unusual incidents through appropriate Risk Management, clinical and safety channels. Ensures clients' rights are protected. Troubleshoot various VPN issues.

Work Environment:

This position operates in a hybrid work environment, combining on-site and remote work. To view full details and how to apply, please login or create a Job Seeker account