Title: IT Support Engineer II

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Open Position Title:

IT Support Engineer II Location:

Morrisville, NC (hybrid) If you are interested in the below position, please send your resume to careers@tgtxinc.com and

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within the subject line. Organizational Overview TG Therapeutics is a fully integrated, commercial stage, biotechnology company focused on the acquisition, development and commercialization of novel treatments for B-cell diseases. In addition to a research pipeline including several investigational medicines, TG has received U.S. Food and Drug Administration (FDA) approval for BRIUMVI® (ublituximab-xiiy), for the treatment of adult patients with relapsing forms of multiple sclerosis (RMS), to include clinically isolated syndrome, relapsing-remitting disease, and active secondary progressive disease, as well as approval by the European Commission (EC) and the Medicines and Healthcare Products Regulatory Agency (MHRA) for BRIUMVI to treat adult patients with RMS who have active disease defined by clinical or imaging features in Europe and the United Kingdom, respectively. TG Therapeutics is headquartered in Morrisville, North Carolina. For more information, visit www.tgtherapeutics.com. Role As an IT Support Engineer II, you will be a core member of the corporate IT team, ensuring employees remain productive through timely, professional, and responsive support. You'll actively support employees across multiple channels, handling everything from technical troubleshooting to device builds, shipping, and receiving. You'll also keep meetings and office technology running smoothly and look for ways to improve how the IT Support Team operates as the company grows. This role is based in the Morrisville, NC office but expected to work from home or the office based on business needs. This role reports to the Associate Director, IT Service Management. Key Responsibilities End-User Support Serve as a primary point of contact for IT requests via ticketing, phone, email, chat, and in-person. Deliver friendly, professional support that goes above and beyond while managing volume effectively and keeping response times sharp. Triage and resolve Tier 1 and 2 issues related to Windows 11, macOS, iOS, Android, peripherals, locally installed applications, and SaaS applications such as Office 365 and Teams. Process and manage service requests, ensuring timely fulfillment and clear communication with end users. Escalate or route tickets to other departments as needed. Ensure all incidents and service requests are documented in accordance with company standards. Provide on-site meeting support, including setup, testing, and troubleshooting of conference room equipment (Teams Rooms, A/V systems, and other peripherals). Offer basic training to help users get the most out of hardware and software tools. Participate in an early/after-hours and on-call rotation, providing support for urgent issues outside business hours, including weekends and holidays. Endpoint Management Build and deploy laptops, iPads, conference phone systems, and peripheral devices in accordance with department standards. Migrate workstations from older hardware to new hardware. Handle shipping, receiving, and preparation of laptops, mobile devices, and peripherals to and from remote employees within set deadlines. Perform routine maintenance tasks such as updates and patches in coordination with the appropriate IT team members. Administration & Security Handle routine account tasks such as password resets, unlocks, and MFA setup. Apply cybersecurity knowledge and best practices to daily support activities. Handle sensitive and confidential situations and documentation with the highest level of integrity. Assist with basic administration of SaaS applications and support mobile device management (MDM) solutions. Collaboration & Knowledge Sharing Partner with senior team members on system rollouts, upgrades, and new technology initiatives (SaaS, IoT, etc.). Maintain thorough and accurate ticket documentation, including actions taken, approvals obtained, and procedures followed, ensuring transparency and audit-readiness. Create user-friendly guides to support end users with common technical tasks. Collaborate effectively and proactively with teammates across chat, email, and other communication channels to ensure timely follow-through and continuity of support. Contribute to defining and refining IT processes and procedures. Opportunity to expand responsibilities and grow with the team as the company evolves. Professional Experience/Qualifications Minimum of 4 years in Tier 1 and 2 Help Desk experience utilizing multiple support channels (ticketing system, phone, email, chat, in-person). Experience supporting and troubleshooting Windows 11, macOS, iOS, and Android. Experience building and deploying standard desktop images and migrating workstations. Experience with basic SaaS application administration and mobile device management solutions. Experience deploying and managing devices with Microsoft Intune is a plus. Knowledge of cybersecurity principles and best practices. Strong written and verbal communication skills, with the ability to support all levels of staff. Ability to effectively prioritize support tickets while managing other time-sensitive tasks. Strong attention to detail with a commitment to following established processes, documenting work thoroughly, and identifying opportunities for improvement. Experience defining or refining IT processes and procedures is a plus. Experience in a biotech or regulated environment (e.g., GxP computer systems) is preferred. Experience working remotely and supporting a distributed workforce is strongly preferred. Education Bachelor's degree in IT, Computer Science, Information Systems, or other field with equivalent practical experience. CompTIA A+ Certification preferred. Applicants must be currently authorized to work in the United States on a full-time basis. The company does not sponsor employment visas for this position. TG Therapeutics is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, ancestry, genetic information, military or veteran status, pregnancy or pregnancy-related condition or any other protected characteristic.