【Up to 90K / Hybrid】Field Software Support Engineer #11390

A leading Surface Mount Technology (SMT) automation equipment manufacture is seeking the Software Support Engineer ( Field Software Engineer). The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for software solutions. This role combines customer-facing support with hands-on system implementation, requiring strong troubleshooting skills, technical expertise, and the ability to communicate effectively with customers both remotely and on-site. ▼Key Responsibilities ・Provide remote (phone/email) technical support for the proprietary software applications ・Troubleshoot Windows OS, networking, and system-level issues impacting software performance ・Install, configure, and support a software at customer sites ・Assist customers with network configuration, system integration, and basic IT administration ・Diagnose and resolve software and hardware issues both remotely and on-site ・Deliver customer training sessions (on-site and classroom) for individuals and groups ・Set up and maintain Windows servers and database environments as needed ・Collaborate on and lead technical projects related to software, systems, and infrastructure ・Document issues, solutions, and best practices to improve support efficiency ・Manage multiple support requests, prioritize effectively, and follow through to resolution ・Represent Fuji professionally in all customer interactions ・Perform additional duties as assigned Qualifications ▼

Required:

・Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) ・Strong experience supporting Windows environments (Windows 10/11 Windows Server) ・Working knowledge of networking fundamentals (TCP/IP, DNS, basic infrastructure troubleshooting) ・Experience in a technical support or customer-facing support role ・Strong problem-solving and analytical skills ・Excellent verbal and written communication skills ▼

Preferred:

・Experience with database systems (Microsoft SQL Server, Oracle, PostgreSQL) ・Familiarity with Linux environments is a plus ・Experience with software installation, deployment, or system integration ・Background in manufacturing, automation, or SMT equipment is a plus ・Work Environment & Physical Requirements ・Frequent standing, walking, and use of tools (manual and automated) ・Ability to lift and move up to 50 lbs ・May require climbing, balancing, kneeling, crouching, or extended standing ・Moderate noise environment in certain work settings ▼Additional Requirements ・Ability to travel up to 50%, sometimes on short notice ・Strong customer service mindset with a professional demeanor ・Highly organized with the ability to manage multiple priorities ・Team-oriented with the ability to collaborate across departments and with customers ・Self-motivated with attention to detail and a sense of ownership Salary Details ▼Base salary $70k ~ $90k　/ annual Benefit

• Health insurance
• Dental insurance
• Vision insurance
• 401k matching
• Paid time off

Work Location :

Vernon Hills, IL /

• Hybrid work flexibility (1-2 days per week) is available when on-site customer visits or office-based server preparations are not required Working Hours ・Monday to Friday 08:00 a.

m. ~ 05:00 p.m.

Pay:

$70,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have experience in database systems such as Microsoft SQL Server, Oracle, and PostgreSQL? Do you have familiarity with Linux environments? Do you have a strong experience supporting Windows environments such as Windows 10/11 Windows Server? Do you have a working knowledge of networking fundamentals such as TCP/IP, DNS, basic infrastructure troubleshooting?

Education:

Bachelor's (Required)

Experience:

Software Engineer :

3 years (Required) technical support or customer-facing support role : 3 years (Required)

Location:

Vernon Hills, IL (Required) Ability to

Commute:

Vernon Hills, IL (Required) Willingness to travel: 50% (Required)

Work Location:

Remote