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Job Description
Windchill/PTC IT Support Specialist - SPY-1 (Hybrid) Kratos Defense & Rocket Support Services, Inc United States, Indiana, Crane Jun 10, 2026 Recognized as thought leaders in our industry, Kratos is motivated by creating and delivering innovative solutions to our nation and global customers. As part of the engineering IT support team, the Windchill/PTC IT Support Specialist will provide dedicated technical support for Windchill PLM and other PTC products across the organization.
Role Responsibilities:
Provides tier 2/3 technical support for Windchill PLM, Creo, and other PTC applications
Administers, maintains, and troubleshoots Windchill servers and infrastructure
Manages user accounts, permissions, roles, and access controls within Windchill
Configures and customizes Windchill workflows, lifecycles, and business rules
Assists with Windchill upgrades, patches, and system enhancements
Develops and maintains integration between Windchill and other enterprise systems (ERP, CAD, etc.)
Creates and maintains documentation for system configurations, procedures, and user guides
Trains end-users on Windchill functionality and best practices
Monitors system performance and implements optimization strategies
Collaborates with engineering teams to understand requirements and implement solutions
Manages data migration, import/export activities, and bulk operations
Provides backup and disaster recovery support for Windchill environments
Keyword:
WindChill, IT, Specialist, PTC
Required Experience:
Experience and Skills
REQUIRED EXPERIENCE
Associate's or Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field
Minimum of 2 years of hands-on experience with PTC Windchill administration and support
Strong understanding of PLM concepts, product data management, and engineering change processes
Experience with Windchill system architecture, including application server, database, and file vaults
Proficiency with Windchill administrative tools and utilities
Familiarity with database systems (Oracle, SQL Server, PostgreSQL) and SQL query language
Experience with Windows/Linux server administration
Knowledge of CAD integration with Windchill (preferably Creo, but SolidWorks or other CAD systems beneficial)
Ability to troubleshoot complex technical issues and provide timely resolution
Strong analytical and problem-solving skills with attention to detail
Excellent communication, collaboration, and technical writing skills
Ability to work independently and manage multiple priorities
Customer service-oriented mindset with ability to support diverse user base
PREFERRED EXPERIENCE
Bachelor's degree in Engineering or Computer Science
3+ years of experience with Windchill administration and support
PTC Windchill certification(s)
Experience with Windchill customization using Java, JSP, or JavaScript
Knowledge of Info•Engine, Windchill APIs, and webject development
Experience with other PTC products (Creo Parametric, Creo View, ThingWorx, etc.)
Familiarity with OOTB Windchill extensions and customization frameworks
Experience with version control systems and software configuration management
Knowledge of ITIL service management practices
Understanding of network infrastructure, firewalls, and security protocols
Experience with virtualization technologies (Nutanix, VMware, Hyper-V)
Scripting abilities (PowerShell, Shell scripting, Python)
Experience supporting engineering environments in aerospace, defense, or manufacturing industries $LI-Onsite #LI-AC1
