Company Overview Perspectives Corporation is a multi-faceted and dynamic private agency dedicated to providing services and support to children, youth, and adults with disabilities in. Our organization is committed to fostering inclusive environments and delivering high-quality assistance to enhance the lives of those we serve. Job Overview We are seeking a dedicated IT Technical Support Specialist to join our team! This role provides technical support within a HIPAA-regulated environment to the Information Technology Department, assisting users and maintaining technology equipment across agency locations from North Smithfield to Westerly, Rhode Island. This position delivers comprehensive and reliable support to computer and network users under direct supervision. Will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. Documents, maintains, upgrades, and replaces hardware and software as needed. Supports and manages user account information, including access rights, security, and system group memberships. Also assists with the implementation and deployment of new systems, software, and hardware. Includes providing limited weekend coverage for critical system failures and emergencies.

Minimal Requirements:

Degree in Computer Science or Information Technology 2 Years of experience in providing computer support Strong computer skills including installation, configuration and troubleshooting experience. Help desk experience providing users with telephone, remote and on-site technical support Management and Tracking of Hardware/Software Inventory Experience with writing User Documentation/Instructions Highly Motivated Excellent communication skills Detail oriented Able to prioritize and multi-task Strong organizational skills Able to work independently as well as in a team Good time management skills Valid driver's license, insured vehicle Must have reliable transportation

Desired Qualifications:

Microsoft, VMWare, Android, IOS Client Server Domain environment Dell Sonic Wall Firewalls / VPN Server and network maintenance, Active Directory, NTFS permissions, DNS, DHCP, Avast Antivirus, Email, etc. Barracuda Web Filter and Backup Dell Desktops & Laptop Computers Wireless Connectivity / Routers/ Access Points Microsoft Office Suite Printers / Fax machines / Scanners / Projectors

ADDITIONAL PERKS

$1250 employee referral bonus! Health club membership discounts AAA membership discounts Verizon mobile discount A dynamic working environment Continued Training Opportunities (Mindfulness training, American Sign Language class, CPR certification, and DSP Mentor Program) Equal Opportunity Employer/Vet/Disabled Perspectives Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Pay:

$28.85 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Referral program Tuition reimbursement Vision insurance

Work Location:

In person