Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position requires someone with a hands-on approach to managing and maintaining hardware, software, and operating systems in a dynamic IT environment. The role offers an excellent opportunity to contribute to a fast-paced organization while ensuring smooth technical operations.

Responsibilities:

• Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.
• Set up and image laptops for both new and existing employees, ensuring they are ready for use.
• Provide encryption keys and assist users with secure access when required.
• Troubleshoot and resolve technical issues related to hardware and software across the organization.
• Deploy and configure desktop software tailored to user needs.
• Manage and prioritize incident tickets using the ServiceNow platform, ensuring timely resolutions.
• Perform inventory checks and asset management tasks to maintain accurate records of equipment and supplies.
• Conduct necessary updates to Windows systems to keep devices secure and functional.
• Recommend hardware and software purchases based on organizational needs.
• Assist with additional tasks and responsibilities as assigned.