Information Technology Support Associate (ITSA)

ANDERSON SCHOOL DISTRICT FIVE

Anderson, South Carolina TITLE :

Information Technology Support Associa te (ITSA)

QUALIFICATIONS

Demonstrated ability to work cooperatively as a member of a team Effective interpersonal skills Demonstrated proficiency using current productivity and/or instructional software (Must pass a test). Demonstrated proficiency in troubleshooting, setting up, and installing computer hardware and software (Must pass a test).

REPORTS TO

: Principal in conjunction with Director of Technology

JOB GOAL

: To provide effective leadership and support in the use of school technology

PERFORMANCE RESPONSIBILITIES

: Works cooperatively with school and district personnel to maximize the effective use of instructional technology to increase student. Promotes the use of district-approved instructional software and instructional management system information to plan effective use of technology in the classroom and computer lab. Plan, test, and support all technology-enhanced learning spaces. Keeps current with educational research, trends, and best practices on instructional technology and shares with school and district personnel. Produces orders and maintains records and inventories of all computers, software, and related technologies. Maintains school webpage where requested. Manage lab calendars and ensure proper setup and preparation of resources for scheduled events and activities. Works with school administration to provide leadership and direction in ensuring adherence to all district policies and guidelines regarding the care and use of technology resources. Provide technical and logistical support and training for computer-based assessments and instructional software. Works with district instructional staff, technology staff, and school administrators and staff to maintain the security and integrity of the computer network. Acts as an on-site first responder to all technology support-related issues. Works cooperatively with computer technicians to diagnose and correct hardware and software issues. Forward associated helpdesk tickets to assigned computer technicians once they attempt a resolution and collect all required information related to the issue. Communicates effectively with school staff, students, parents, and administrators. Assists classroom teachers with effective classroom/lab management skills. Assists with creating an instructional environment that is conducive to learning. Participates in staff development programs. Be available to work to support events and conferences and to provide technical support. These events may sometimes be off-hours. Performs other duties as directed.

TERMS OF EMPLOYMENT

: 190 days (if employed for full contract calendar). Salary is to be determined by the salary s chedule established by the Board. (ITSA salary schedule)

EVALUATION

: The performance of the job will be evaluated annually by the Principal in collaboration with the Director of Technology.