Responsibilities:

Deliver onsite technical assistance for desktop and workstation issues, ensuring employees receive timely and effective support.
Diagnose and resolve hardware, operating system, and peripheral problems across Windows 10 environments.
Configure, image, and deploy desktop and laptop systems for new and existing users.
Support user account access and directory services administration within Active Directory.
Troubleshoot Bluetooth device connectivity and other common end-user technology issues.
Perform routine system administration tasks to maintain reliable workstation performance and user functionality.
Assist with network-related problem solving, including basic connectivity and access support for end users.
Conduct technical orientation for users by guiding them through equipment setup, standard tools, and support processes.

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