Key Responsibilities Serve as the first point of contact for IT support requests, including walk-up assistance Troubleshoot and resolve hardware, software, printer, network, and connectivity issues Manage incidents and service requests through the established ticketing system Escalate complex technical issues to senior IT support personnel when necessary Provide professional customer service and technical guidance to end users Configure and deploy desktops, laptops, manufacturing workstations, and other endpoint devices Join devices to corporate domains and perform Active Directory account administration Install and validate required enterprise applications, endpoint management tools, and security software Configure network settings and appropriate user access permissions Support the setup and deployment of mobile devices and enterprise mobility management solutions Assist users with equipment installations, upgrades, and replacements Verify the proper installation and functionality of endpoint management and security tools Assist with software installations, operating system updates, and patch management Maintain accurate device inventories and IT asset documentation Review and assist with remediation of endpoint compliance issues Troubleshoot basic connectivity issues involving network ports, switches, and wireless connections Assist with IP address management and network audits Support VLAN and subnet documentation Escalate advanced networking issues to site leadership or appropriate network teams Follow and reinforce established cybersecurity policies and device usage requirements Support antivirus, endpoint protection, and other endpoint security initiatives Assist with user account reviews and device audits Help maintain compliance with enterprise IT standards, security requirements, and best practices Perform periodic audits of Active Directory computer accounts, device inventories, backup coverage, endpoint management systems, security tool functionality, and file-share access permissions Assist with IT documentation updates and infrastructure reviews Support backup verification and recovery testing activities Educate and assist users regarding manufacturing versus standard corporate device requirements, mobile device management practices, collaboration room technologies, printing services and limitations, and corporate IT standards and procedures Assist with local IT projects and infrastructure upgrades Support equipment installations, moves, additions, and changes Complete assigned project tasks under the direction of senior IT personnel Required Qualifications 3+ years of experience Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience Skills Windows 10/11 Operating Systems Windows Server Support Active Directory Endpoint Security and Management Tools Macrium Reflect Networking (TCP/IP, DNS, DHCP, VLAN) SOTI Mobile Device Management Zoom Rooms Microsoft 365 Applications Print Services and Peripheral Support Desktop and Laptop Hardware Troubleshooting Patch Management and Software Updates IP Address Management IT Help Desk Support Desktop Support Endpoint Deployment and Imaging IT Asset Management Backup and Recovery Support IT Documentation User Education and Training IT Project Support Customer Service Manufacturing Environment IT Support Schedule Start date: 2026-10-19