Business Solutions & Support Manager

Business Solutions & Support Manager McAngus Goudelock & Courie

LLC - 3.9

Columbia, SC Job Details 10 hours ago Benefits Paid training Paid parental leave Health insurance Parental leave Leadership training provided Qualifications Supervising experience Managing projects IT department experience Stakeholder management Full Job Description Join MGC's IT team in Columbia, SC! MGC is an industry leading civil litigation firm celebrating 30 years of excellence in 2025 spanning 23 offices across 12 states. We are seeking a Business Solutions and Support Manager, responsible for ensuring day-to-day operations run consistently and effectively, providing hands-on leadership across the department's technology portfolio, managing team performance and development, and coordinating project execution. The Business Solutions & Support Manager owns the operational rhythm of the Business Solutions and Applications Support teams. This is a hands-on leadership role that requires a combination of technical fluency, people management skills, project discipline, and analytical capability. The ideal candidate is someone who can step into the work when needed, not just oversee it from a distance. Ideal candidates will be based in either North Carolina, South Carolina or Georgia. We offer competitive pay and benefits. This position will have flexibility regarding a hybrid/remote schedule.

Essential Functions and Responsibilities:

Operational Leadership & Day-to-Day Management Own the operational rhythm of the department: ensure recurring work happens on schedule, escalations are resolved, workload is visible and balanced, and the team adjusts to shifting conditions without waiting for intervention Serve as the primary point of accountability for day-to-day operations across both the Business Solutions and Applications Support teams Make tactical decisions about priority shifts, resource reallocation, and escalation handling when the Director is unavailable or focused on strategic work Provide hands-on coverage and support across the department's technology portfolio during staff absences, peak periods, or complex troubleshooting scenarios Ensure nothing falls through the cracks: maintenance cycles, month-end processes, system health checks, and recurring operational tasks are tracked and completed consistently People Management & Team Development Directly manage Business Solutions Analysts, Business Systems Coordinator, and Application Support Supervisor; conduct regular one-on-one meetings focused on accountability, blocker removal, and professional growth Lead annual performance evaluation cycles, goal-setting, and professional development planning including learning paths, certifications, and specialization tracks Monitor team capacity and workload distribution; proactively rebalance assignments based on shifting project priorities and ticket volumes Serve as first point of escalation for interpersonal, performance, and operational issues before they reach the Director Coach and develop team members in project management discipline, helping them manage timelines, deliverables, and stakeholder communication more effectively Project Coordination & Execution Oversight Actively participate in project meetings alongside BSAs to ensure timelines and deliverables stay on track; model effective project management practices and intervene early when work drifts Coordinate team contributions across concurrent firmwide initiatives including platform migrations, document automation, AI-assisted timekeeping, and system upgrades Own weekly status reporting across all active project and system queues; identify stalled or at-risk items and take corrective action before they become overdue Translate strategic direction set by the Director into task assignments, timelines, and deliverables the team can execute against Track and manage cross-system dependencies to ensure changes in one platform do not create unintended downstream impacts Change Management & Technology Rollouts Ensure technology rollouts and system changes include communication plans, training coordination, and user adoption considerations as standard practice Partner with BSAs and Application Support to plan and execute the people side of technology changes: stakeholder communication, end-user training, resistance management, and post-launch support Oversee quality control processes for system changes, data consistency, and technology deployments across platforms Operational Discipline Manage escalation paths between Application Support, BSAs, developers, and end users to ensure issues are routed and resolved efficiently Ensure knowledge base articles and operational documentation remain current across all internal platforms Vendor & Partner Coordination Manage day-to-day vendor and implementation partner relationships including scheduling, issue resolution, deliverable tracking, and accountability; escalate strategic or contractual decisions to the Director Oversee recurring system maintenance tasks performed by internal staff and vendor partners to ensure nothing is missed Support the Director in vendor evaluations, contract reviews, and technology assessments by providing operational context and team impact analysis Cross-Team Collaboration & Stakeholder Communication Collaborate effectively with peer-level managers across the firm and with the Lead Developer to coordinate work that spans teams, particularly when operational outcomes depend on development resources or cross-departmental cooperation Own the department's reporting pipeline: ensure team updates are complete and consistent, synthesize them into leadership-ready reports, and maintain a reliable communication rhythm with firm leadership Communicate system changes, outages, and rollout timelines to affected stakeholders in clear, non-technical language

Qualifications:

5+ years of experience in legal technology, professional services IT, or a comparable environment 3+ years of direct people management experience (supervising analysts, support staff, or technical teams) Demonstrated experience managing competing priorities across multiple concurrent projects Hands-on experience with legal practice management, billing, or document management systems — sufficient to triage issues, cover routine tasks, and engage meaningfully with technical work performed by the team Strong written and verbal communication skills; comfortable presenting to senior stakeholders and translating technical complexity into business language Experience with project tracking and reporting tools (ClickUp, Jira, or similar)

Special Skills, Knowledge, Abilities:

Experience with ProLaw, Aderant, or similar legal billing/practice management platforms preferred Familiarity with iManage or other enterprise document management systems preferred Experience with SQL, Power BI, or data reporting in a legal/professional services context preferred Knowledge of SharePoint, Microsoft 365 technologies, or related collaboration platforms preferred Experience with legal industry frameworks preferred CAPM, PMP, ITIL, or other relevant certification preferred

Core Competencies:

Operational Ownership:

Takes full accountability for the department's day-to-day performance without waiting for direction; ensures things get done reliably and consistently

Technical Fluency:

Engages meaningfully with the team's technical work; can step in to triage, troubleshoot, and cover when needed rather than managing from a distance

Leadership:

Develops, motivates, and holds accountable a diverse technical team; models the work ethic and standards expected of the group

Systems Thinking:

Understands how changes in one system affect connected processes, teams, and stakeholders across the firm

Prioritization:

Triages competing demands and makes clear, defensible decisions about what matters most in the moment

Communication:

Translates technical complexity into clear language for both technical staff and firm leadership; maintains a consistent reporting rhythm

Change Facilitation:

Helps others navigate technology changes, process shifts, and organizational transitions — not just adapts personally but leads others through it

Project Discipline:

Keeps work on track through consistent follow-up on timelines, deliverables, and quality standards; coaches others to do the same

Adaptability:

Comfortable managing through ambiguity, shifting priorities, and evolving firm needs

Additional Benefits:

Paid parental leave Leadership training programs Comprehensive health insurance Casual dress code Mental health support resources Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion If you're ready to take the next step in your career with a firm that values innovation and a supportive workplace culture, we encourage you to apply to McAngus Goudelock & Courie!