Service Desk Analyst

Service Desk Analyst Fujitsu - 3.6 Columbia, SC Job Details $48,370.00 - $69,652.80 a year 4 hours ago Qualifications Technical troubleshooting support

Full Job Description Job Description Service Desk Analyst Job Location:

British Columbia Location Flexibility:

Multiple Locations in

Country Req Id:

8178

Posting Start Date:

5/15/26 Analyze and resolve technical problems for School Districts Acts as technical resource for provincial L1 staff in troubleshooting, diagnosing and resolving incidents for all aspects of MyEducation BC and NGN problems via telephone, email and our ticketing system Be the Primary Point of Contact for Customer Level 1 support Manage tickets and customer expectations meet operational Service Level Agreements Provide MyEducation BC guidance to School District client Work with Agile feature teams to resolve MyEducation BC related problems Maintain confidentiality with regard to the information being processed, stored or accessed by the School Districts Document problems and resolutions for future reference using Service Desk tools including HEAT Create and update standard operating procedures, FAQ, Troubleshooting and Knowledge Base Articles for internal and external users Analyze and resolve technical problems for established networks based on knowledge base Use of network analysis tools to troubleshoot problems Develop internal Standard Operational Process documentation Leverage comprehensive network experience and training Helpdesk hours are 7am to 7pm PST. Individuals will be required to work on shift rotation within the aforementioned hours. The successful candidate would be required to complete ITIL Certification and SAFe Agile Certification

REQUIRED SKILLS 3-4

years' experience in service desk environment 1+ years Level 2 service desk support (within a MPLS network environment preferred) Ability to communicate effectively with School District clients and the service providers Familiarity with the following tools or equivalent would be an asset: HEAT, MyEducation BC, WordPress strong initiation skills Analytical and Logical approach to testing and troubleshooting The following certifications are highly desirable: Network Certifications, HDI Support Center Analyst Certificate, ADDITIONAL SKILLS Strong interpersonal skills are highly desirable Ability to deal with difficult clients Self starter Independent learner Good written and oral communication Aspen exposure an asset SAFe Agile experience an asset Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $48,370.00 to $69,652.80 CAD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance. As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, RRSP, and other benefits.

Relocation Supported:

No Visa Sponsorship Approved:

No