Company Overview Bericap is a leading global manufacturer specializing in plastic and aluminum closures, operating 30 production plants worldwide. With dedicated R&D centers and an in-house mold shop, Bericap is committed to developing innovative, sustainable packaging solutions that prioritize safety, quality, and environmental responsibility Overview The Help Desk Analyst provides technical support to employees across BERICAP's North American facilities, troubleshooting hardware, software and network issues to support daily business and manufacturing operations. This role helps maintain reliable IT Systems and delivers timely customer-focused assistance to end users. 1.0 Education 1.1 Post-Secondary education in a related discipline preferred 2.0 Skills Proficient use and administration of Microsoft applications including MS Office, Project, Visio, SQL Computer hardware, software and printer troubleshooting Basic Linux/Unix Skills PowerShell and scripting in a variety of languages Ability to Prioritize Sense of Urgency Excellent Communication Skills - Bilingual in SPANISH is an asset 3.0 Experience 2-3 years' experience in a similar capacity 4.0 Responsibilities Ensure that all work undertaken is carried out safely and without injury. Ensure that all food safety issues are reported to the appropriate manager or supervisor. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, over the phone or using TeamViewer. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions for Bericap North American Facilities (Burlington, Canada| South Carolina | Mexico City , Mexico). Maintain and support Plant label computers, printers, and R/F devices on the manufacturing /warehouse floor. Write training manuals / Train computer users. Maintain daily performance of computer systems. Respond to email messages for end users seeking help. Install, modify, and repair computer hardware and software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other systems. Maintain user profiles in Linux, QAD, Freedom, and Windows as required Supports monthly data extraction and transfer to parent companies. Manage Telecommunications (Phone/Cell/Internet) Ensures compliance with internal procedures and makes recommendations as appropriate with reference to information technology. Recommends I.T. related purchases Supports the IT Manager and Director of Finance with related projects as directed Performs testing of applications and patches before deployment 5.0 Reporting Structure Position reports to IT Manager Shared bonus up to 6%

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person