We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support across manufacturing operations in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day user issues, supporting endpoint technology, and working closely with both local teams and broader IT partners. The role combines desktop support, device administration, and shop-floor technology assistance in a fast-moving environment where reliability, responsiveness, and clear communication are essential.

Responsibilities:

• Deliver first-line onsite IT support for employees and operational teams, addressing hardware, software, and connectivity issues in office and production settings.
• Set up, image, configure, and deploy Windows-based computers and related devices in alignment with established enterprise standards.
• Diagnose and resolve problems involving desktops, mobile equipment, wireless tools, label printers, barcode scanners, tablets, and other manufacturing technology.
• Perform routine user account support tasks within Active Directory and Entra, including access updates and password assistance.
• Assist with employee onboarding by preparing equipment, transferring data, completing upgrades, and ensuring workstations are ready for use.
• Guide end users on effective use of supported applications and equipment, helping improve adoption and reduce repeat issues.
• Maintain endpoint security settings and support local efforts related to vulnerability response and cybersecurity incident follow-up.
• Provide technical support for connected manufacturing and IoT devices, ensuring dependable setup, communication, and ongoing functionality.
• Partner with infrastructure teams, vendors, and business stakeholders to support audits, equipment procurement, escalations, and continuous improvement initiatives, including weekly travel between sites as needed.