Technical Support Specialist

Technical Support Specialist at Ametek, Inc. Technical Support Specialist at Ametek, Inc. in Fort Mill, South Carolina Posted in 5 days ago.

Type:

Full-Time Job Description:

The Technical Support Specialist is responsible for all general customer inquiries and requests. They provide technical support on products and offer solutions via phone, email, or fax.

Key Responsibilities:

Provide customer service supportTroubleshooting to Customers for SmartTruck, Smartlynx applications Monitor key system components of message center and software applications and follow operational procedures for notification and issue resolution Follow procedures for issues requiring outside assistance to assure prompt resolution Utilize the customer notification system for service disruption issues & resolution Handle and support registration activity Maintain and increase product knowledge through study and training Communicate with sales regarding customer issues Other job duties as assigned

Qualifications:

Minimum 2 (two) years' experience in customer service field

• required Degree in Electrical or Computer engineering
• preferred Proficient in computer software including MS Office, Web, Support Tracking Excellent written and verbal communication skills Detail oriented and organized High tech hardware and SaaS support experience a plus #LI
• WA1

Compensation Employee Type:

Hourly Salary Minimum:

$50,000

Salary Maximum:

$60,000

Incentive:

No Disclaimer:

Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location. For more information on AMETEK's competitive benefits, please click here. AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500.

Visit https:

//www.ametek.com/careers for more information. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market:

Charlotte Nearest Secondary Market:

South Carolina