IT Infrastructure End User Specialist : 201567

No C2C or 1099 submittals from 3rd party recruiters please.

Job Title:

IT Infrastructure End User Specialist Hours:

Hours:

8 AM - 5 PM w/ 1-hour lunch

Days:

Monday-Friday Term of Contract:

Long-term/ongoing with no end date

Pay Range OR Rate:

USD 40.00

/hr. - USD 60.00 /hr. PTO, Sick Pay, and Holiday Pay are offered.

What We Are Looking For:

We are looking for a hands-on Industrial IT Support Specialist to help keep our manufacturing operations running smoothly across our Spartanburg and Greenville facilities. In this role, you'll be the go-to support resource for the technology that keeps production moving—everything from shop-floor devices like scanners, cameras, and production terminals to the underlying Windows and network connectivity that supports them. When something on the production floor isn't working, you'll step in quickly to troubleshoot, resolve, or coordinate the right technical support to restore operations. This position blends technical problem-solving with customer-facing support . You'll work closely with plant users, engineers, and IT teams to resolve issues, manage escalations, and ensure clear communication when systems impact production. Your ability to stay calm under pressure, communicate effectively, and drive issues to resolution will be just as important as your technical skills. Because this role supports a live manufacturing environment, some work will take place during plant shutdowns, weekends, and occasional holidays , when maintenance and upgrades are performed to minimize production disruption. The primary schedule is Monday-Friday, but flexibility is important. You'll spend most of your time onsite at the plant (70-80%), with occasional work at the Greenville, SC location. We're looking for someone who is: Comfortable supporting hardware and software in an industrial or production environment Strong in troubleshooting Windows systems, devices, and basic network connectivity (IP-based environments) Skilled at working with people, resolving issues, and managing escalations professionally Solution-oriented and able to independently identify and drive fixes Familiar with ticketing tools such as Jira and basic Agile workflows This is a great opportunity for someone who enjoys being close to operations, solving real-time technical problems, and playing a key role in keeping manufacturing systems running reliably.

Position Competencies:

Education:

BS/BA in Information Technology

OR AA/AS

degree with 2 years of professional experience OR 4 years of equivalent IT experience.

Experience:

5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts. Experience in manufacturing environments is preferred. Windows 10/11, Active Directory Office 365 product suite, including OneDrive and Microsoft Teams Rooms (video conferencing) Acronis

DR LAN/WAN

networking (DNS, DHCP, TCP/IP, etc.) Routers, switches, access points, and firewalls (including rules) Laptops, printers, Zebra scanners (Android), radios, and IoT devices Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams) 5+ years of experience demonstrating strong communication skills in IT environments. Strong customer service mindset is required. 2+ years of junior leadership experience, mentoring teams or managing IT projects. Training (Preferred): 6 Sigma / LEAN methodology. 5S/6S methodology. Licenses and/or Certifications (Preferred but not required): ITIL certification. CompTIA A+, CompTIA Network+ AWS CCP / Azure Fundamentals or similar

PMI CAPM, PMP

Demonstrate 2+ years of experience in supplier/vendor management. Apply 1+ years of agile methodology principles in IT infrastructure projects. Utilize 5+ years of experience in IT applications, tools, and technology to enhance operational efficiency. HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program. H #LI-SJ1