Find & Apply For Computer Support Specialist Jobs in Greenville, South Carolina

GENERAL FUNCTION

This position will promote and maintain a high quality, professional, service-oriented Pomeroy Way image while working directly with product end-users, quality assurance testers, developers, and project managers in troubleshooting customer issues. Serving as a point-of-contact for escalated end-users POS software support, the Support Specialist will analyze and pin-point issues/defects and demonstrate a strong conceptual knowledge of POS software support and testing. Works to ensure they are handling 95% of all support issues ensuring ownership of issue to resolution and maintaining needed communication between Support, QA, Development, and Customer teams. Is an individual who thrives in a team environment and works exceedingly well with others as well as strives to mentor team members whenever possible.

MINIMUM REQUIREMENTS

BA/BS degree in computer science, business or related study or a technology related technical degree or certification.5+ years software support experience.5+ years progressive Retail or IT industry experience; retail preferred.

Proficient skills, experience, and ability with Microsoft Office ApplicationsAdvanced level skills/knowledge - 4690 OS, Windows, DOS, Linux and Software support center, QA operations and IT/networking experience

PHYSICAL DEMANDS AND WORKING CONDITIONS

Prolonged use of a computer while sitting at a desk in a general office environment

ADDITIONAL REQUIREMENTS

Must have strong communication skills (listening, verbal, and written) and ability to organize and use information provided by client, team members or management effectively. Strong problem-solving skills and ability to diagnose and articulate client problems and resolutions.

Drive and desire to work with and support other members of a development support team Excellent leadership and facilitation skills.#LI-JM1