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Warranty Test & Technical Support Specialist
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DAB Pumps, Inc
Ladson, SC (In Person)
$60,000 Salary, Full-Time
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Job Description
Warranty Test & Technical Support Specialist DAB Pumps, Inc Ladson, SC Job Details Full-time $60,000 a year 10 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Life insurance Referral program Retirement plan Qualifications Microsoft Excel Attention to detail Relationship management Water systems Mechanical troubleshooting Full Job Description Warranty Test & Technical Support Specialist Summary Description We are seeking a hands-on Warranty Test & Technical Support Specialist to support warranty evaluation, product testing, troubleshooting and customer technical support for water pumps and related equipment. The ideal candidate will have experience diagnosing electrical and mechanical issues, performing product testing, interpreting technical documentation, and communicating effectively with customers, distributors, and service technicians. Experience with pumps, motors, controls, VFDs, water systems, or industrial equipment is strongly preferred. Main Responsibilities Serves as a point of contact for clients, field technicians, or dealers experiencing equipment issues. Communicate clearly and professionally with customers via phone and email regarding repairs, claims and warranty procedures. Perform diagnostic testing on returned warranty products Maintain accurate records of warranty claims, repairs and service history for all customers. Generate and submit reports on repair shop performance, warranty claim status, and inventory usage. Verify warranty eligibility by checking purchase history, usage parameters, and claim guidelines. Physically test or tear down returned products to confirm reported failures. Troubleshoot hardware or software problems and guide users through safe repair procedures. Log technical issues, part replacements, and service repairs into CRM platform. Create reports on product performance and warranty liabilities to identify recurring defects. Track and process return authorization forms, order replacement parts, and ensure defective components are returned for further testing. Act as bridge between end-users and internal teams. Competencies & Skills Strong working knowledge of electrical, mechanical, or electromechanical systems.