Responsibilities:

Receives and resolves complaints regarding hardware, software and/or services. Assists with in-house application related issues. Escalates issues to senior help desk team members per MSA issue escalation standards and troubleshooting techniques. Utilizes in-house Work Order system to record work performed and track issue resolutions. Understands PHI and HIPAA guidelines and works with all team members to ensure compliance. Reports any concerns or issues to the IT Security Team. Performs additional IT related duties as assigned by Helpdesk Manager. Contributes to team effort by accomplishing related results as needed. Job Requirements High school or General Education Degree (GED) required. One to two years related experience preferred. Knowledge of personal computers and PC application and development software required. Good oral and written communications skills. Must have the ability to communicate and organize projects among a broad spectrum of personnel, frequently under deadline pressure. MSA Offers Competitive Pay and Great Full-Time Employee Benefits Generous paid time off. Eligible for Medical/Prescription/Dental Insurance and other benefits (STD, LTD, Accident & Sickness, life insurance, etc) on the 1st of the month following 30 days of employment. Company paid employee life insurance. 401(k) retirement and a generous company match. Many other great benefits. Visit us on the web at www.medicalservicesofamerica.com We are an

Equal Opportunity Employer Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you willing to undergo a background check in accordance to local laws and regulations? Do you have at least one year of related work experience? Do you have experience using personal computers and common PC software applications?

Education:

High school or equivalent (Required)

Work Location:

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