We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance in Rock Hill, South Carolina. This Long-term Contract position supports a healthcare and behavioral health setting where dependable user support, strong troubleshooting skills, and clear communication are essential. The role offers the opportunity to work across desktop support, end-user services, and select Microsoft 365 and basic infrastructure tasks within a team-oriented IT environment.

Responsibilities:

• Deliver first-line technical assistance for computers, software applications, password access issues, printing problems, and routine connectivity concerns.
• Set up, image, configure, and deploy workstations, laptops, displays, printers, and related end-user equipment.
• Support user account activities in Microsoft 365 and Active Directory, including access updates and basic administrative tasks.
• Coordinate onboarding and offboarding by preparing accounts, assigning equipment, resetting credentials, and managing appropriate system access.
• Track, update, and resolve support requests through the service desk system while keeping records accurate and current.
• Investigate common network-related issues involving Wi-Fi, switches, firewalls, and general connectivity, escalating more complex incidents when needed.
• Assess technical problems effectively and route advanced or unresolved issues to Tier 2 or senior IT team members at the appropriate time.
• Communicate clearly with employees throughout the support process to ensure a positive service experience and timely follow-up.
• Produce and maintain simple technical guides and knowledge base content to document recurring issues and standard support steps.
• Contribute to additional IT initiatives and day-to-day technology tasks as assigned by the team.